Recovery Representative III (Charge Off Legal)

Serves as a subject matter expert for the collections team and assists in reviewing accounts to determine appropriate collection and legal remedies to recover charged-off loans, various stages of delinquency and appropriate recovery options to reduce delinquency and prevent losses, and/or establish validity of bankruptcy proceedings.

Provides technical support to team members within Collections Recovery and other departments of the Credit Union.

• Serves as a subject matter expert for the collections team and assists in reviewing accounts to determine appropriate collection and legal remedies to recover charged-off loans, various stages of delinquency and appropriate recovery options to reduce delinquency and prevent losses, and/or establish validity of bankruptcy proceedings.
• Provides technical support to team members within Collections Recovery and other departments of the Credit Union.

Charge-Off Functions

• Serves as a subject matter expert for the collections team and assists in reviewing accounts to determine appropriate collection and legal remedies to recover charged-off loans, various stages of delinquency and appropriate recovery options to reduce delinquency and prevent losses, and/or establish validity of bankruptcy proceedings.
• Provides technical support to team members within Collections Recovery and other departments of the Credit Union.
• Works on charged-off loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Responsible for working specialized queues for legal recovery efforts.
• Performs advanced research and analysis to identify and approve accounts for legal recovery efforts and works with attorneys in all aspects of the litigation process.
• Ensures accuracy of monthly remittance statements and invoicing.
• Aids management with miscellaneous projects and reporting, including annual 1099-C tax form filing, monthly audits, collection agency scorecards, and vendor management oversight.
• Represents the Credit Union at court appearances, as needed.

Repossession Functions

• Works on delinquent vehicle loans through inbound/out-bound calls, written and electronic correspondence, and other approved methods.
• Performs advanced research and analysis on vehicle loans to approve and assign vehicle loans for repossession as well as litigation review.
• Oversees vendor management to ensure timely assignments and execution of repossession requests, inventory, and sales.
• Aids with annual vendor audits to ensure regulatory compliance.
• Aids management with miscellaneous projects and reporting, including month end reports.
• Reconciles applicable general ledgers on a monthly basis.
• Represents the Credit Union at court appearances, as needed.

Bankruptcy Functions

• Performs file maintenance on accounts to accurately reflect the current bankruptcy status and all arrangements made through the bankruptcy proceedings.
• Determines Credit Union position in bankruptcy and processes proof of claims, reaffirmations, non-dischargeable and relief from stay.
• Works towards prompt recovery of collateral through negotiations with bankruptcy attorney and/or court.
• Works specialized queues related to bankruptcy as assigned and properly maintains Credit Union records to reflect collection efforts and activity.
• Aids management with miscellaneous projects and reporting, including month end reports.
• Represents the Credit Union at court appearances, as needed.

Additional Job Functions

• Performs other duties as assigned.
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties.

Qualifications

• High School Diploma or GED required.
• 3-5 years of prior related experience required.
• Previous financial institution or credit union experience required.
• Knowledge FDCPA, TCPA and SCRA.
• Excellent verbal and written skills.
• Advanced conflict resolution and negotiation skills.
• Active listening skills.
• Experience with queue management preferred.
• Experience with inbound/outbound phone system preferred.
• Advanced computer and typing skills.
• Advanced skip tracing skills.