Customer Service Representative

About the role

The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager.

Responsibilities

• Maintain broad knowledge of products and services of the organization
• Document customer interactions and transactions
• Data entry of faxed, emailed, and phoned in orders for production
• Cook up between sales and production to meet customer expectations
• Maintain good communication channels with product and support staff
• Communicate with customers to determine expected delivery date and time
• Cook up and resolve product or service problems
• Participate in educational opportunities internally and externally to enhance knowledge of product and job skills
• Regular and predictable attendance, safely performing tasks and adherence to all safety policies and procedures are essential functions of the job
• Any additional duties as assigned by management

Requirements

• A minimum of 1 year previous customer service experience in customer facing role
• A minimum of 1-2 years experience in construction or manufacturing industry in any setting
• Preferred experience with AS400, SAP
• Strong organizational and listening skills
• Strong attention to detail
• Great ability to work in a team environment and independently
• Cook up and prioritize work with deadlines
• Excellent written and verbal communication skills
• Strong ability to read and communicate requirements in fractions
• Excellent ability to read, interpret, and understand drawings, blueprints and specifications
• Up to 10% of role involves working in a manufacturing floor environment

Qualifications

• High school diploma or equivalent

Skills

• Customer service experience
• Construction or manufacturing industry experience
• AS400, SAP experience preferred

Benefits

OBE offers industry competitive benefits at the lowest cost to the employee, work-life balance, compensation that rewards your hard work, and training.

Pay

Pay is determined based on experience and performance.

Schedule

Schedule is flexible and can be discussed during the interview process.