Recovery Operations Lead

About the role

We're building and servicing the largest portfolio of quality housing in the heart of America. We need YOU to make it happen. What It Means To Be a Program Lead A Program Lead at American Avenue is not a subject matter expert who happens to manage a team. It is a function owner — someone who takes full accountability for a program's outcomes, manages the operating model that produces those outcomes, and acts as the connective tissue between their function and the rest of the business. Above individual execution, their job is to ensure a running system, one that produces consistent results, surfaces early signals when something is wrong, and improves over time without requiring constant senior intervention. Every Program Lead is expected to operate in three modes simultaneously: Operator: Run the day-to-day with discipline. The queue moves, the team executes, SLAs are met, and nothing falls through the cracks.Problem-solver: When the root cause of a problem lives upstream — in another team's process, a product gap, or a policy ambiguity — you help own getting it fixed and escalating when needed. Builder: Proactively improve the function. Identify where the playbook is missing, where self-serve could replace human effort, where data should be driving a decision that's currently made by feel. Role Overview As the Recovery Lead, you'll play a key role in driving down the total cost of eviction across our 9,000+ home portfolio. Recovery exists to resolve delinquency at the lowest possible cost to the business — either by preventing an eviction through early intervention, recovering what's owed through the most efficient path available, or executing legal resolution cleanly when it's the right call. This program