Recovery Lounge Team

Directly Reports to: Operations Manager

About the role

The Recovery Lounge Team Member plays an integral role in providing an exceptional front-line experience for our members and guests, and in doing so, contributes to the overall success of the company. Our Recovery Lounge Team provides the first impression of who we are to anyone who enters our space and is there to greet, acknowledge, and assist all members and guests.

Responsibilities

• Maintaining an active knowledge of all Recovery services and promotions
• Contacting new members to get them set up with their complimentary services
• Advising members and guests on services that will help them meet their goals
• Driving sales and ensuring the Lounge has the tools and knowledge needed to successfully sell packages/retail
• Assisting with maintenance, delivery, and rebooting of Cryo chambers and tanks
• Ensuring that all members and guests check in and have active memberships
• Collecting dues and updating billing when appropriate
• Assisting members and guests with all inquiries and concerns
• Reporting all issues in a timely manner
• Contributing to maintaining the club-wide standards of cleanliness
• Assisting other departments when necessary
• Attending all required meetings
• Maintaining an active and working knowledge of Cowboys Fit as a company, as well as services and promotions
• Remaining proficient in policies and directives as outlined in the Member Services and Recovery Playbook

Schedule

Work hours are scheduled and made available to employees by the Operations Manager. Your daily schedule will vary throughout the week depending on the needs of the club, the staff, and the members.

Benefits

• Employee discounts