Recovery Coach - Families FIRST; Various Locations
About the Role
Terros Health is seeking a Recovery Coach / Peer Support Specialist for the Families FIRST program at various Valley locations. This individual will impact the lives of families trying to overcome substance abuse barriers to reach family reunification and self-sufficiency. The ideal candidate is compassionate, professional, friendly, a self-starter, organized, and possesses good time management skills. Working as part of a team, the Recovery Coach draws upon personal growth experience to carry the message of hope and recovery to individuals referred to substance use treatment services, cultivating connection while teaching personal responsibility and serving as a mentor and role model.
Program Context
Families FIRST (Families in Recovery Succeeding Together) helps families involved with the Department of Child Safety (DCS) who are experiencing substance abuse. This specialized treatment program assists parents in moving through the addiction recovery process.
Responsibilities
Using evidence-based practices and strategies, the Recovery Coach provides direct services including: outreach and engagement, personal assistance with daily living skills, linkage to community supports, transportation, in-home services, and group facilitation.
- Conducts in-person contact with the client within twenty-four (24) hours (excluding weekends and state holidays) upon receipt of referral from DCS, to engage the client and provide program information
- Informs the client about confidentiality laws and obtains written consent to coordinate care with DCS and other involved agencies through completion of the AFF Release of Information; provides a copy to DCS and applicable agencies within five (5) business days
- If in-person attempt is unsuccessful, notifies the referring DCS Specialist within three (3) days to discuss alternatives for locating the client
- Makes a minimum of two (2) additional outreach attempts within five (5) business days of referral receipt
- Closes a case for Unable to Contact, Unable to Engage, or Refusal only after a minimum of three (3) attempts have been documented in the client record within five (5) days
- Completes and uploads required documents into DCS' designated record keeping system within prescribed timeframes
- Completes required documentation in client records conforming to professional practice, state licensing regulations, and company procedures related to Progress Notes, meeting Production Metrics expectations
Schedule & Locations
- Full-time, Monday–Friday OR Tuesday–Saturday
- Flexible to work weekends and evenings
- Locations: West Valley, East Valley, Central Phoenix
Benefits
- Multiple medical plan options, including a no-premium plan for employees and their families
- Multiple dental plan options, including orthodontic coverage
- Vision insurance
- Group life and disability insurance
- Pet insurance
- 401(k) plan with company match
- Interest-free medical line of credit
- Financial education, planning, and support resources
- Monetary company contribution toward eligible benefits
- Bilingual pay differential
- Generous Paid Time Off (PTO) – 3 weeks off in the first year
- Paid Sick Time
- 10 paid holidays annually
- Comprehensive wellness program featuring challenges, activities, and prizes
- Employee Assistance Program (EAP) available to employees and their family members
- Trip Reduction Program
- Ongoing professional growth and career development opportunities, including scholarships, clinical supervision, Continuing Education Units (CEUs)
- Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
- Access to the Working Advantage® Employee Discount Program with savings on gym memberships, car rentals, flights, hotels, movie tickets, and more