Records/Id - Customer Service Representative III Open Records Police Records

Posted Thursday, August 13, 2026

About the role

Under general supervision, this position performs a variety of responsible clerical, secretarial, administrative, and bookkeeping duties involving considerable public contact.

Responsibilities

• Process open record requests from the City and Department email group
• Assist in the training of new employees, as assigned
• Process court ordered expungements
• Process juvenile court ordered sealed records
• Merge name records, when applicable
• Assist Records Division Manager with end of year duties
• Assist in maintaining proper records retention duties
• Perform the duties of a Customer Service Representative I/II (Records Clerk) and a Customer Service Representative III (IBR Clerk), as assigned
• Perform other job-related duties and responsibilities as assigned

Requirements

• Knowledge of English language, spelling, vocabulary, grammar, and punctuation
• Understanding of procedures, principles, and policies of the Police Department and City of Abilene
• General overview of open records procedures, laws, and policies
• Customer Service Representative I/II job skills
• Records management practices and procedures, including appropriate retention periods
• Ability to operate office equipment such as computers, printers, copiers, fax machines, and dictation systems
• Type a minimum of 45 words-per-minute with 100% accuracy
• Maintain confidentiality and accurate written records of custodial evidence and property transactions
• Learn, understand, and follow position-specific laws, City ordinances, and Departmental policies regarding the open records process
• Courteously and tactfully assist citizens and City employees
• Speak clearly and concisely when dealing with customers
• Hear, understand, and interpret communications, whether in person or over the phone
• Understand and follow oral and written instructions
• Establish and maintain positive working relationships with internal and external contacts
• Follow and embrace the City of Abilene Core Values: Respect, Integrity, Service above Self, and Excellence in All We Do

Qualifications

Any combination equivalent to experience and training that provides the required knowledge, skills, and abilities may be qualifying.

• Two (2) years of experience as a Customer Service Representative I and/or II, or similar experience, is preferred
• Data entry and data transcription experience is preferred
• A high school diploma or GED is required
• A valid current Texas driver’s license, ability to obtain one within ninety days of employment, or a military waiver is required

Special Requirements

• Must be at least 18 years of age
• Must be a United States citizen
• Ability to work non-traditional hours, holidays, and shift work
• With or without accommodation, ability to lift and/or transport up to 10 pounds and team lift over 11 pounds
• Ability to lift arms above head to retrieve files
• Requires sitting and/or standing for extended periods
• Ability to work in a confined area and climb a two- to three-step ladder without assistance

Disqualifiers

• Felony convictions
• Class A-Misdemeanor convictions
• Class B-Misdemeanor convictions within the last ten years
• Pending Class B-Misdemeanor or higher charges

Physical Demands

The following describes the physical demands and frequency expected during a typical workday:

• Standing: Moderate (60 – 30% of the time)
• Sitting: Extensive (100 – 70% of the time)
• Walking: Moderate (60 – 30% of the time)
• Lifting: Infrequent (20 – 10% of the time)
• Carrying: Infrequent (20 – 10% of the time)
• Pushing/Pulling: Infrequent (20 – 10% of the time)
• Overhead Work: Infrequent (20 – 10% of the time)
• Fine Dexterity: Extensive (100 – 70% of the time)
• Kneeling: Infrequent (20 – 10% of the time)
• Crouching: Infrequent (20 – 10% of the time)
• Crawling: Almost Never (<10% of the time)
• Bending: Infrequent (20 – 10% of the time)
• Twisting: Infrequent (20 – 10% of the time)
• Climbing: Almost Never (<10% of the time)
• Balancing: Almost Never (<10% of the time)
• Vision: Extensive (100 – 70% of the time)
• Hearing: Extensive (100 – 70% of the time)
• Talking: Extensive (100 – 70% of the time)

Pay

Hourly