Records/Id - Customer Service Representative III Open Records Police Records

About the role

Under general supervision, to perform a wide range of clerical, secretarial, administrative, and bookkeeping duties in support of departmental operations. The position requires frequent interaction with the public and the ability to provide professional, courteous, and efficient service.

Responsibilities

• Review incident and arrest reports to identify and correct errors or missing information related to NIBRS (National Incident-Based Reporting System) and TIBRS (Texas Incident-Based Reporting System).
• Assist in the training of new employees, as assigned.
• Ensure the accuracy of all Texas Statutes, Municipal Codes, and NIBRS/TIBRS coding.
• File and maintain physical supporting documents related to incident reports in compliance with Texas records retention requirements.
• Merge name records, when applicable.
• Prepare, submit, and maintain records of all Texas state reports on behalf of the Abilene Police Department.
• Provide statistical reports for internal customers, as requested.
• Process and reconcile daily deposits for the Records Division using the point-of-sale system, in accordance with City of Abilene Finance rules and procedures.
• Review work completed by Customer Service Representative I/II – Police Records employees, identify error patterns, and recommend solutions to prevent future errors.
• Perform the Customer Service Representative I/II - Police Records duties, as needed.

Requirements

• Must be at least 18 years of age.
• Must be able to pass a Criminal Justice Information System (CJIS) background check.
• No felony or Class A-Misdemeanor convictions.
• No Class B-Misdemeanor convictions in the past ten (10) years.
• No pending Class B-Misdemeanor or higher charges.
• U.S. Citizenship is required.
• Must be able to work on weekends and holidays and during extreme weather conditions.

Qualifications

Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through:

• Experience: Two (2) years of experience in data entry or in a Customer Service Representative I/II – Police Records position or equivalent is preferred.
• Education/Training: A high school diploma or GED is required. Completion of the Texas Department of Safety IBR Virtual Training Courses within six (6) months of employment is required.
• License Or Certificate: A valid Texas driver's license, the ability to obtain one within ninety (90) days of employment, or a military waiver is preferred.

Skills

• English language usage, including vocabulary, spelling, grammar, and punctuation.
• Procedures, principles, and policies of the Abilene Police Department and the City of Abilene, with the ability to interpret and apply them.
• The National Incident Based Reporting System (NIBRS) and Texas Incident Based Reporting System (TIBRS).
• Customer Service I and II Police Records Clerk job skills.
• Law enforcement records management practices and procedures, including Texas records retention requirements.
• Ability to operate a variety of office equipment, including, but not limited to, a computer, printer, copier, fax machine, and transcription system.
• Communicate effectively and professionally with customers and co-workers, both verbally and in writing.
• Maintain a high level of attention to detail and accuracy in all tasks.
• Type a minimum of 40 words per minute.