Records Clerk

About the Role

Join our Information Governance Team as a Records Clerk in our Chicago office. We are seeking a professional who thrives in a fast-paced, deadline-driven environment with strong problem-solving and decision-making abilities. This role reports to the Records Manager and requires full-time, on-site work (five days per week).

Responsibilities

• Complete core Records services including:
  • Label review, validation, printing, and provision
  • Indexing material into RMS database
  • Location tracking
  • Onsite and offsite collection audits
  • Processing collections for transfers for departing attorneys and clients
  • Coordinate pickups and deliveries from offsite storage vendors
  • Labeling and auditing of files under Ethical Wall or Legal Hold
• Locate and retrieve files in response to requests from authorized users.
• Generate ad hoc reports from the Records Management database.
• Assist with office moves and movement of files.
• Perform other general administrative duties as assigned.
• Monitor and audit access to physical and electronic confidential information.

Requirements

• High school diploma (college degree is a plus).
• Computer proficiency in Windows-based software and Microsoft Office Suite (Word, PowerPoint, Excel, Outlook).
• Experience with Records Management Systems such as FileTrail or LegalKEY is a plus.
• Excellent computer skills and the ability to learn new software applications quickly.
• Understanding of AI capabilities, limitations, and responsible use in a professional environment.
• Familiarity with, or willingness to learn, firm-approved AI tools (e.g., Copilot, ChatGPT, or similar platforms).

Skills & Competencies

• High attention to detail, outstanding organizational skills, and the ability to manage time effectively.
• Excellent interpersonal and communication skills (oral and written), and professional demeanor and presentation.
• Strong problem-solving skills, takes initiative, and uses good judgment with excellent follow-up skills.
• Ability to work under pressure to meet strict deadlines and adapt to a fast-paced environment.
• Highly motivated, self-starter who can work well under minimal supervision and take a proactive, team-oriented approach.
• Ability to recognize confidential, sensitive, and proprietary information and maintain confidentiality.
• Ability to establish and maintain effective working relationships at all levels of the organization.

Physical Requirements

• Occasionally move from workstation or desk throughout the work area to collaborate or retrieve assignments.
• May require sitting for extended periods of time.
• Manual dexterity to use a phone, enter data into a computer, handle objects, and use office equipment.
• Physical mobility, including frequent movement for mail and supply delivery, bending, lifting, pushing, pulling (handling objects up to 40 lbs), and overhead reaching.
• Ability to walk and stand for long periods of time.

Pay

The expected pay range for this position is $22.87 - $26.04 per hour. Actual pay will be adjusted based on experience, location, and other job-related factors permitted by law.

Benefits

• Discretionary bonus (for full-time employees).
• Health insurance with optional HSA.
• Short-term and long-term disability insurance.
• Dental and vision insurance.
• Life insurance.
• Healthcare and Dependent Care Flexible Spending Accounts.
• 401K retirement plan.
• Vacation and sick time.
• Employee assistance program.
• Additional voluntary programs:
  • Voluntary accident insurance.
  • Voluntary life and disability insurance.
  • Voluntary critical illness and cancer insurance.
  • Pet insurance.
• Commuter and Transit programs (available in certain markets).