Records Associate III

About the role

Henry Ford College presents an opportunity for a Records Associate III. The Records Associate III position supports all academic and non-credit course scheduling, graduation and commencement processes, evaluation of degree requirements, transfer credit entry and evaluation, search and build historical academic records, change of program updates, course substitutions, enrollment and degree verification, and subpoena responses. The Records Associate III will work with various technical systems to ensure the timely and accurate processing of student information. The Records Associate III will assist students and college staff with registration and records related questions while maintaining higher education policies and procedures which include the Family Educational Rights to Privacy Act (FERPA).

Responsibilities

• Processes grading policies, repeats, drops, withdrawals, duplicate courses, and transfer articulation agreements.
• Serves as a liaison between the Registration and Records Office, Admissions, Enrollment Services, Financial Aid, and the Counseling/Advising Office regarding degree audit, transfer credit evaluation, program changes, enrollment verification, subpoena requirements, catalog, scheduling functions, and communicating policies.
• Serves as a liaison to outside constituents, such as four-year institutions and business/industry, regarding student degree status, transfer credit, program changes, and enrollment and degree verification.
• Processes incoming requests received electronically (via workflow queue, email, fax, etc.) and directs mail for document imaging and evaluation to complete student processing.
• Researches and troubleshoots request issues and provides recommendations to supervisor for resolution.

Qualifications

• Earned associate degree or higher from a regionally accredited institution of higher education or a combination of education and experience.
• One year of experience in higher education, ideally in records and registration or enrollment services.
• Recent experience in higher education specifically in records and registration interpreting and analyzing degree audit and transfer credit, enrollment and degree verification, subpoena processing, and student services functions.
• Experience in a student information system such as Colleague, Banner, or PeopleSoft.

Skills

• Customer Experience: Anticipates and meets the needs of internal and external customers including students, staff, and the community; delivers high-quality services; is committed to continuous improvement.
• Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise; understands and follows higher education policies and procedures including FERPA and confidentiality-related best practices.
• Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.
• Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.
• Interpersonal Skills: Treats students, staff, faculty, and the community with courtesy, sensitivity, and respect; considers and responds appropriately to the needs and feelings of different people in different situations.
• Decisiveness: Makes well-informed, effective, and timely decisions even when data are limited; perceives the impact and implications of decisions on all college stakeholders.
• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.
• External Awareness: Understands and keeps up to date on local, national, and international policies and trends that affect higher education and shape stakeholders' views.
• Accountability: Is accountable for measurable, high-quality, timely, and cost-effective results; determines objectives and sets priorities; accepts responsibility for mistakes and seeks to improve.
• Proficiency in Microsoft Office 365 including Excel, Word, Outlook, and Teams; proofreading documentation, and spelling/grammar.
• Ability to handle confidential records with required caution and professionalism.
• Ability to communicate effectively, both orally and in writing.
• Ability to work autonomously in managing multiple tasks and meeting deadlines.
• Flexibility and adaptability in a rapidly changing, high-stress environment; works well under pressure.
• Personable, energetic, customer service-centered performance.