Records and Services Specialist

Mount Holyoke College is looking for a Records and Services Specialist to join the Office of the Registrar. This is a three-quarter-time, fixed-term position ending December 31, 2027.

About the role

The desired hours are 8:30 a.m. to 2:30 p.m., Monday through Friday, with a half-hour break. We are seeking an energetic, hard-working, and detail-oriented individual who excels in a fast-paced environment. The ideal candidate will have excellent interpersonal and communication skills, and a proven ability to quickly learn and retain new procedures and policies. This role is a vital part of the Registrar’s team, responsible for a wide range of duties that support the entire office.

Responsibilities

• Respond to in-person, phone, and email inquiries about academic and administrative policies.
• Provide transcripts, certifications, and other verifications of attendance and degree conferral.
• Perform extensive and meticulous data entry into our student information system, spreadsheets, and other platforms.
• Assist with key office processes, including registration, final exam administration, and five-college interchange registration.
• Manage office supply purchases, mailing services, and other financial tasks, following Mount Holyoke's policies.
• Collaborate closely with the Registrar’s team, providing assistance with various tasks and projects.

Requirements

• Bachelor's degree and at least two years of relevant experience, or a combination of education and relevant records administration experience.
• Proven accuracy and organization in completing detailed tasks.
• Excellent oral and written communication skills with the ability to clearly and tactfully explain and enforce policies.
• Strong skills in Microsoft Word and Excel.
• Ability to multitask and quickly transition between projects while managing multiple, concurrent priorities and meeting strict deadlines.
• A talent for working effectively with all members of the campus community and a desire to work in a team environment.
• Demonstrated ability to manage sensitive and confidential student information with the utmost discretion.
• An energetic, good-humored, and tactful approach to a busy and dynamic work environment.

Preferred Qualifications

• Previous work experience in a higher education setting.
• Proficiency with Google Suite (Gmail, Google Drive, etc.).

Pay

Hiring range: $24.05–$26.47 per hour.

Schedule

Part-time, three-quarter-time position. Desired schedule: 8:30 a.m. to 2:30 p.m., Monday through Friday, with a half-hour break.

Benefits

• 403(b) Retirement Plan (College contributes 9% of salary)
• Comprehensive medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• Disability and Leave Benefits
• Life Insurance (College-paid coverage 1x salary)
• Employee Assistance Program
• Tuition Benefits (to Mount Holyoke College or others)
• Generous Paid Time Off
• Access to Kendall Sports & Dance Complex