Reconditioning Service Advisor

Primary Responsibilities

• Open and manage all reconditioning repair orders.
• Review incoming vehicles and coordinate inspections.
• Build repair plans with technicians and management.
• Obtain approvals and prioritize repairs.
• Cook up coordination between internal departments and outside vendors.
• Order and track parts required for repairs.
• Schedule outside services when necessary.
• Mind every vehicle daily to eliminate unnecessary downtime.
• Communicate repair status with Sales Managers and dealership leadership.
• Ensure vehicles meet quality standards before being released to Detail.
• Manage repair costs while maintaining quality and speed.
• Identify bottlenecks and proactively resolve issues before they delay completion.

Qualifications

• Previous automotive dealership experience preferred.
• Strong communication and organizational skills.
• Ability to prioritize multiple vehicles simultaneously.
• Comfortable using dealership management software and Microsoft Office.
• Excellent follow-up skills.
• Self-motivated with minimal supervision.
• Strong sense of urgency.
• Professional attitude and team-first mindset.

Why This Position Matters

The Reconditioning Service Advisor is responsible for keeping our inventory moving. Every day a vehicle sits unnecessarily costs the dealership money. Your decisions, communication, and organization directly affect inventory availability, gross profit, customer satisfaction, and the success of every department. This is not simply an administrative position—it is an operations role that plays a vital part in the dealership's overall success.