Reconciliation Analyst

Accountabilities and Essential Responsibilities

• Reconcile highly complex customer transactions
• Identifying root causes by analyzing data for the purpose of resolving issues
• Cook with necessary cross-functional teams to ensure all corrections are executed and accurately reflected in the system
• Driving improvement with the goal of enhancing the customer experience
• Maintain up-to-date and current knowledge of product offerings, applicable policies and processes
• Provide pre and post-execution support for strategic health systems
• Aim to protect client interests (margin, risk, policy, etc.), escalating as needed to all levels of management cross-functionally
• Sales force case management
• Validate and document monthly Roll Up Bills (back bills)
• Provides input involving process improvement initiatives
• Maintains high standards of professionalism and integrity
• Demonstrates strong organizational and time management skills
• Must be adaptable and accountable – able to switch gears and reprioritize

Qualifications

• Bachelor’s Degree (or equivalent business experience)
• Proficient in Excel (V-lookups, conditional formatting)
• Experience in SAP and Sales force a plus
• Excellent verbal and written communication skills
• Analytical skills as well as ability to think critically
• General understanding of commercial contract management
• Positive attitude, focused and strong work ethic
• Ability to stay curious

Key Competencies

• Excellent Communication (oral and written)
• Problem-solving
• Business Acumen
• Adaptability
• Analytical Thinking
• Detail-Oriented
• Positive Attitude