Recertification Specialist - Clinton Avenue

About the Role

The Recertification Specialist supports the Community Leader and assists in the day-to-day operations of the community. This position provides administrative and clerical support, responds to residents' inquiries, resolves complaints, processes rent checks and subsidies, monitors accounts, and manages the eviction process and collections.

Responsibilities

• Engage in accurate and efficient approval of resident move-in and re-certification files per income limitations based on regulatory requirements, partnership agreements, and other program requirements.
• Maintain expert knowledge of applicable funding programs and current compliance changes from government and syndicate agencies; report updates to supervisor as necessary.
• Renew residents’ leases and show available apartments; follow up on leads.
• Process rental applications and maintain the waitlist.
• Provide exceptional customer service to residents, answer inquiries, and direct calls.
• Input residents' service order requests and submit to maintenance staff.
• Accept and process rental payments according to company policy and procedure.
• Follow up on outstanding balances, prepare and send late notices and eviction notices, and monitor household accounts.
• Confer with the Community Leader on all evictions, lease violations, and special arrangements.
• Prepare program compliance reports related to collections and resident payment history.
• Process rental applications and credit checks.
• Work to minimize vacancies, promote good resident and public relations, and ensure program compliance with applicants and residents.
• Work independently and within a team on nonrecurring and ongoing projects, including maintaining accounts payable/receivable, filing, scanning documents, establishing electronic files, and handling phone calls.
• Complete weekly internal and external reporting specific to resident accounts for the Community Leader.
• Perform other duties as assigned.

Requirements

• High school diploma required.
• Previous property management experience preferred.
• Ability to work well with others, strong communication skills, good computer skills, and ability to multi-task.

Physical Demands

• Regularly use hands to manipulate tools, controls, phones, and computer keyboard.
• Frequently stand, reach with hands and arms, climb, balance, and stoop.
• Sit and stand to perform clerical work.
• Regularly lift and move office supplies up to 20 lbs.

Work Conditions

• Work is performed primarily in an office environment.
• Frequent direct interaction with residents and staff during the workday.