Recertification Specialist
Evergreen Real Estate Group · Addison, IL · 1 mo ago
OTHRFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Job Summary (maybe About the role). Responsibilities (Key Responsibilities). Qualifications (Education & Experience, Licenses & Certifications, Technical Skills, Other Skills & Abilities). There's no explicit Benefits, Pay, Schedule. So we should not include those sections. Also we need to include maybe "Work Environment / Physical Requirements" but that's not in the list of allowed headings; we could maybe put under Qualifications? But instructions: Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes: Job Summary (maybe About the role). Responsibilities (Key Responsibilities). Qualifications (Education & Experience, Licenses & Certifications, Technical Skills, Other Skills & Abilities). There's no explicit Benefits, Pay, Schedule. So we should not include those sections. Also we need to include maybe "Work Environment / Physical Requirements" but that's not in the list of allowed headings; we could maybe put under Qualifications? But instructions: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says use those headings; we can also have other headings? It says use for section headings (e.g. ...). Likely we should stick to those headings; but we can also include other headings if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the allowed headings. So we should map content to those.
We have:
- About the role: Job Summary paragraph.
- Responsibilities: Key Responsibilities (list). Could break into sub-sections? But we just need a - for any list of duties/requirements/benefits. So we can put all responsibilities as list items.
- Requirements: maybe combine Qualifications? Actually Qualifications is separate heading. Requirements maybe for required qualifications? The posting has "Qualifications" section with subparts: Education & Experience, Licenses & Certifications, Technical Skills, Other Skills & Abilities. We could treat "Requirements" as the mandatory qualifications (Education & Experience, Licenses & Certifications). And "Skills" as technical and other skills. But we need to follow instruction: Use headings as given. We'll include:
About the role
...Job Summary...
Responsibilities
- ...
...
Requirements
maybe include Education & Experience and Licenses & Certifications.
Skills
include Technical Skills and Other Skills & Abilities.
We should not include Benefits, Pay, Schedule as they are not present.
We must preserve all substantive information, not invent or summarize away detail. So we need to include each bullet point.
Let's extract responsibilities bullet points:
From "Key Responsibilities":
- Certification & Compliance
- Manage all resident certifications and recertifications from initiation through completion, including timely resident notifications (120/90/60 days).
- Meet with residents to complete the Resident Questionnaire and all required third-party verification forms.
- Send verification requests to third parties and ensure follow-up as needed.
- Accurately enter certification data into OneSite.
- Collect resident signatures for all required forms within compliance deadlines.
- Ensure full compliance with HUD, LIHTC, IHDA, and other applicable program requirements.
- Maintain certification of files in compliance with Evergreen’s standard file format and retention policy.
- Support and participate in external audits, MORs (Management and Occupancy Reviews), and internal file reviews.
- Perform file audits, move-in certifications, and move-out paperwork, including security deposit disposition documentation.
- Reporting & Records
- Prepare and maintain reports related to certification status, waiting list management, rents, and deposits.
- Access and maintain EIV/TRACS records in accordance with agency protocols.
- Ensure timely and accurate data entry to support subsidy requests and reporting.
- Organize and file all documents promptly and securely.
- Resident Engagement
- Foster and maintain positive, professional relationships with residents through respectful and clear communication.
- Respond promptly to resident questions, concerns, and certification-related issues.
- Represent Evergreen and the property positively by projecting a friendly and service-focused demeanor.
- Team Collaboration & Support
- Work collaboratively with site staff to support a cooperative and efficient office environment.
- Assist with general administrative tasks and office management duties as assigned.
- Support leasing, compliance, and resident retention activities when needed.
- Report resident or file-related concerns to the Property Manager.
- Provide backup coverage for Property Manager duties as assigned.
We need to put each as - . Could group under subheadings? Not required; just list.
Now Qualifications:
Education & Experience:
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in affordable housing with recertification responsibilities required; 3+ years preferred.
- Experience working with HUD, LIHTC, and other affordable housing programs strongly preferred.
Licenses & Certifications:
- Illinois Candidates: Illinois Real Estate Leasing Agent License (must be obtained within 120 days of hire if not already held).
- Certifications such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred but not required.
Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Experience with RealPage OneSite or similar property management/compliance software is strongly preferred.
- Familiarity with basic regulatory platforms (e.g., TRACS, EIV) a plus.
- Ability to utilize basic math skills and interpret numerical data accurately.
Other Skills & Abilities:
- In-depth knowledge of HUD 4350.3 Handbook and willingness to attend ongoing training to maintain current understanding.
- Familiarity with Resident Selection Plans and Affirmative Fair Housing Marketing Plans.
- Strong attention to detail and organizational skills.
- Ability to follow compliance procedures and meet deadlines.
- Works well independently and as part of a team.
- Adaptable to changes in work processes and able to take direction.
- Professional demeanor and commitment to resident service.
- Bilingual preferred
Work Environment / Physical Requirements:
- Work is performed in a professional office setting within residential property environments.
- Regularly required to sit, use hands for computer tasks, and engage in resident and staff interactions.
- Frequently required to reach, bend, kneel, or organize physical files.
- Occasionally required to stand, walk property grounds, or access storage/mechanical areas.
- Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds occasionally.
We could include Work Environment under maybe Requirements? But not in allowed headings. Could we add a heading "Work Environment"? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Safer to stick to those. We could incorporate Work Environment into Requirements or Skills? Probably better to add a separate heading "Work Environment" but that deviates from instruction. However instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It may be interpreted as those are examples; you can use other headings but they should be . But they say "use for section headings (e.g. ...)" meaning you should use h3 for any section headings, and those are examples of typical headings. So we can add other headings like Work Environment as h3. However they also say "Prefer a few substantive sections over many thin ones." So maybe we should combine Work Environment into Requirements or Skills? But it's substantive. Could add a section "Work Environment". I'd lean to include it as its own section because it's substantive and not covered elsewhere. The instruction didn't forbid adding other headings; just gave examples. So I'll include Work Environment as h3.
Now we need to avoid boilerplate: no EEO, etc. The posting didn't have that.
Now produce HTML fragment:
About the role
The Recertification Specialist manages all resident certifications and recertifications to ensure compliance with affordable housing programs such as HUD, LIHTC, and IHDA. Responsibilities include maintaining accurate resident files, verifying third-party documentation, supporting audits and compliance reporting. This role may also assist with general property operations in the Property Manager’s absence and support reporting needs related to certifications, waiting lists, and resident accounts, depending on property requirements.
Responsibilities
- Manage all resident certifications and recertifications from initiation through completion, including timely resident notifications (120/90/60 days).
- Meet with residents to complete the Resident Questionnaire and all required third-party verification forms.
- Send verification requests to third parties and ensure follow-up as needed.
- Accurately enter certification data into OneSite.
- Collect resident signatures for all required forms within compliance deadlines.
- Ensure full compliance with HUD, LIHTC, IHDA, and other applicable program requirements.
- Maintain certification of files in compliance with Evergreen’s standard file format and retention policy.
- Support and participate in external audits, MORs (Management and Occupancy Reviews), and internal file reviews.
- Perform file audits, move-in certifications, and move-out paperwork, including security deposit disposition documentation.
- Prepare and maintain reports related to certification status, waiting list management, rents, and deposits.
- Access and maintain EIV/TRACS records in accordance with agency protocols.
- Ensure timely and accurate data entry to support subsidy requests and reporting.
- Organize and file all documents promptly and securely.
- Foster and maintain positive, professional relationships with residents through respectful and clear communication.
- Respond promptly to resident questions, concerns, and certification-related issues.
- Represent Evergreen and the property positively by projecting a friendly and service-focused demeanor.
- Work collaboratively with site staff to support a cooperative and efficient office environment.
- Assist with general administrative tasks and office management duties as assigned.
- Support leasing, compliance, and resident retention activities when needed.
- Report resident or file-related concerns to the Property Manager.
- Provide backup coverage for Property Manager duties as assigned.
Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in affordable housing with recertification responsibilities required; 3+ years preferred.
- Experience working with HUD, LIHTC, and other affordable housing programs strongly preferred.
- Illinois Candidates: Illinois Real Estate Leasing Agent License (must be obtained within 120 days of hire if not already held).
- Certifications such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred but not required.
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Experience with RealPage OneSite or similar property management/compliance software is strongly preferred.
- Familiarity with basic regulatory platforms (e.g., TRACS, EIV) a plus.
- Ability to utilize basic math skills and interpret numerical data accurately.
- In-depth knowledge of HUD 4350.3 Handbook and willingness to attend ongoing training to maintain current understanding.
- Familiarity with Resident Selection Plans and Affirmative Fair Housing Marketing Plans.
- Strong attention to detail and organizational skills.
- Ability to follow compliance procedures and
for section headings (e.g. ...). Likely we should stick to those headings; but we can also include other headings if needed? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the allowed headings. So we should map content to those.
We have:
- About the role: Job Summary paragraph.
- Responsibilities: Key Responsibilities (list). Could break into sub-sections? But we just need a - for any list of duties/requirements/benefits. So we can put all responsibilities as list items.
- Requirements: maybe combine Qualifications? Actually Qualifications is separate heading. Requirements maybe for required qualifications? The posting has "Qualifications" section with subparts: Education & Experience, Licenses & Certifications, Technical Skills, Other Skills & Abilities. We could treat "Requirements" as the mandatory qualifications (Education & Experience, Licenses & Certifications). And "Skills" as technical and other skills. But we need to follow instruction: Use headings as given. We'll include:
About the role
...Job Summary...
Responsibilities
- ...
...
Requirements
maybe include Education & Experience and Licenses & Certifications.
Skills
include Technical Skills and Other Skills & Abilities.
We should not include Benefits, Pay, Schedule as they are not present.
We must preserve all substantive information, not invent or summarize away detail. So we need to include each bullet point.
Let's extract responsibilities bullet points:
From "Key Responsibilities":
- Certification & Compliance
- Manage all resident certifications and recertifications from initiation through completion, including timely resident notifications (120/90/60 days).
- Meet with residents to complete the Resident Questionnaire and all required third-party verification forms.
- Send verification requests to third parties and ensure follow-up as needed.
- Accurately enter certification data into OneSite.
- Collect resident signatures for all required forms within compliance deadlines.
- Ensure full compliance with HUD, LIHTC, IHDA, and other applicable program requirements.
- Maintain certification of files in compliance with Evergreen’s standard file format and retention policy.
- Support and participate in external audits, MORs (Management and Occupancy Reviews), and internal file reviews.
- Perform file audits, move-in certifications, and move-out paperwork, including security deposit disposition documentation.
- Reporting & Records
- Prepare and maintain reports related to certification status, waiting list management, rents, and deposits.
- Access and maintain EIV/TRACS records in accordance with agency protocols.
- Ensure timely and accurate data entry to support subsidy requests and reporting.
- Organize and file all documents promptly and securely.
- Resident Engagement
- Foster and maintain positive, professional relationships with residents through respectful and clear communication.
- Respond promptly to resident questions, concerns, and certification-related issues.
- Represent Evergreen and the property positively by projecting a friendly and service-focused demeanor.
- Team Collaboration & Support
- Work collaboratively with site staff to support a cooperative and efficient office environment.
- Assist with general administrative tasks and office management duties as assigned.
- Support leasing, compliance, and resident retention activities when needed.
- Report resident or file-related concerns to the Property Manager.
- Provide backup coverage for Property Manager duties as assigned.
We need to put each as - . Could group under subheadings? Not required; just list.
Now Qualifications:
Education & Experience:
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in affordable housing with recertification responsibilities required; 3+ years preferred.
- Experience working with HUD, LIHTC, and other affordable housing programs strongly preferred.
Licenses & Certifications:
- Illinois Candidates: Illinois Real Estate Leasing Agent License (must be obtained within 120 days of hire if not already held).
- Certifications such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred but not required.
Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Experience with RealPage OneSite or similar property management/compliance software is strongly preferred.
- Familiarity with basic regulatory platforms (e.g., TRACS, EIV) a plus.
- Ability to utilize basic math skills and interpret numerical data accurately.
Other Skills & Abilities:
- In-depth knowledge of HUD 4350.3 Handbook and willingness to attend ongoing training to maintain current understanding.
- Familiarity with Resident Selection Plans and Affirmative Fair Housing Marketing Plans.
- Strong attention to detail and organizational skills.
- Ability to follow compliance procedures and meet deadlines.
- Works well independently and as part of a team.
- Adaptable to changes in work processes and able to take direction.
- Professional demeanor and commitment to resident service.
- Bilingual preferred
Work Environment / Physical Requirements:
- Work is performed in a professional office setting within residential property environments.
- Regularly required to sit, use hands for computer tasks, and engage in resident and staff interactions.
- Frequently required to reach, bend, kneel, or organize physical files.
- Occasionally required to stand, walk property grounds, or access storage/mechanical areas.
- Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds occasionally.
We could include Work Environment under maybe Requirements? But not in allowed headings. Could we add a heading "Work Environment"? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Safer to stick to those. We could incorporate Work Environment into Requirements or Skills? Probably better to add a separate heading "Work Environment" but that deviates from instruction. However instruction says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It may be interpreted as those are examples; you can use other headings but they should be . But they say "use for section headings (e.g. ...)" meaning you should use h3 for any section headings, and those are examples of typical headings. So we can add other headings like Work Environment as h3. However they also say "Prefer a few substantive sections over many thin ones." So maybe we should combine Work Environment into Requirements or Skills? But it's substantive. Could add a section "Work Environment". I'd lean to include it as its own section because it's substantive and not covered elsewhere. The instruction didn't forbid adding other headings; just gave examples. So I'll include Work Environment as h3.
Now we need to avoid boilerplate: no EEO, etc. The posting didn't have that.
Now produce HTML fragment:
About the role
The Recertification Specialist manages all resident certifications and recertifications to ensure compliance with affordable housing programs such as HUD, LIHTC, and IHDA. Responsibilities include maintaining accurate resident files, verifying third-party documentation, supporting audits and compliance reporting. This role may also assist with general property operations in the Property Manager’s absence and support reporting needs related to certifications, waiting lists, and resident accounts, depending on property requirements.
Responsibilities
- Manage all resident certifications and recertifications from initiation through completion, including timely resident notifications (120/90/60 days).
- Meet with residents to complete the Resident Questionnaire and all required third-party verification forms.
- Send verification requests to third parties and ensure follow-up as needed.
- Accurately enter certification data into OneSite.
- Collect resident signatures for all required forms within compliance deadlines.
- Ensure full compliance with HUD, LIHTC, IHDA, and other applicable program requirements.
- Maintain certification of files in compliance with Evergreen’s standard file format and retention policy.
- Support and participate in external audits, MORs (Management and Occupancy Reviews), and internal file reviews.
- Perform file audits, move-in certifications, and move-out paperwork, including security deposit disposition documentation.
- Prepare and maintain reports related to certification status, waiting list management, rents, and deposits.
- Access and maintain EIV/TRACS records in accordance with agency protocols.
- Ensure timely and accurate data entry to support subsidy requests and reporting.
- Organize and file all documents promptly and securely.
- Foster and maintain positive, professional relationships with residents through respectful and clear communication.
- Respond promptly to resident questions, concerns, and certification-related issues.
- Represent Evergreen and the property positively by projecting a friendly and service-focused demeanor.
- Work collaboratively with site staff to support a cooperative and efficient office environment.
- Assist with general administrative tasks and office management duties as assigned.
- Support leasing, compliance, and resident retention activities when needed.
- Report resident or file-related concerns to the Property Manager.
- Provide backup coverage for Property Manager duties as assigned.
Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in affordable housing with recertification responsibilities required; 3+ years preferred.
- Experience working with HUD, LIHTC, and other affordable housing programs strongly preferred.
- Illinois Candidates: Illinois Real Estate Leasing Agent License (must be obtained within 120 days of hire if not already held).
- Certifications such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred but not required.
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Experience with RealPage OneSite or similar property management/compliance software is strongly preferred.
- Familiarity with basic regulatory platforms (e.g., TRACS, EIV) a plus.
- Ability to utilize basic math skills and interpret numerical data accurately.
- In-depth knowledge of HUD 4350.3 Handbook and willingness to attend ongoing training to maintain current understanding.
- Familiarity with Resident Selection Plans and Affirmative Fair Housing Marketing Plans.
- Strong attention to detail and organizational skills.
- Ability to follow compliance procedures and
- for any list of duties/requirements/benefits. So we can put all responsibilities as list items.
- Requirements: maybe combine Qualifications? Actually Qualifications is separate heading. Requirements maybe for required qualifications? The posting has "Qualifications" section with subparts: Education & Experience, Licenses & Certifications, Technical Skills, Other Skills & Abilities. We could treat "Requirements" as the mandatory qualifications (Education & Experience, Licenses & Certifications). And "Skills" as technical and other skills. But we need to follow instruction: Use headings as given. We'll include:
About the role
...Job Summary...
Responsibilities
- ... ...
Requirements
maybe include Education & Experience and Licenses & Certifications.Skills
include Technical Skills and Other Skills & Abilities. We should not include Benefits, Pay, Schedule as they are not present. We must preserve all substantive information, not invent or summarize away detail. So we need to include each bullet point. Let's extract responsibilities bullet points: From "Key Responsibilities": - Certification & Compliance - Manage all resident certifications and recertifications from initiation through completion, including timely resident notifications (120/90/60 days). - Meet with residents to complete the Resident Questionnaire and all required third-party verification forms. - Send verification requests to third parties and ensure follow-up as needed. - Accurately enter certification data into OneSite. - Collect resident signatures for all required forms within compliance deadlines. - Ensure full compliance with HUD, LIHTC, IHDA, and other applicable program requirements. - Maintain certification of files in compliance with Evergreen’s standard file format and retention policy. - Support and participate in external audits, MORs (Management and Occupancy Reviews), and internal file reviews. - Perform file audits, move-in certifications, and move-out paperwork, including security deposit disposition documentation. - Reporting & Records - Prepare and maintain reports related to certification status, waiting list management, rents, and deposits. - Access and maintain EIV/TRACS records in accordance with agency protocols. - Ensure timely and accurate data entry to support subsidy requests and reporting. - Organize and file all documents promptly and securely. - Resident Engagement - Foster and maintain positive, professional relationships with residents through respectful and clear communication. - Respond promptly to resident questions, concerns, and certification-related issues. - Represent Evergreen and the property positively by projecting a friendly and service-focused demeanor. - Team Collaboration & Support - Work collaboratively with site staff to support a cooperative and efficient office environment. - Assist with general administrative tasks and office management duties as assigned. - Support leasing, compliance, and resident retention activities when needed. - Report resident or file-related concerns to the Property Manager. - Provide backup coverage for Property Manager duties as assigned. We need to put each as - . Could group under subheadings? Not required; just list.
Now Qualifications:
Education & Experience:
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in affordable housing with recertification responsibilities required; 3+ years preferred.
- Experience working with HUD, LIHTC, and other affordable housing programs strongly preferred.
Licenses & Certifications:
- Illinois Candidates: Illinois Real Estate Leasing Agent License (must be obtained within 120 days of hire if not already held).
- Certifications such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred but not required.
Technical Skills:
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Experience with RealPage OneSite or similar property management/compliance software is strongly preferred.
- Familiarity with basic regulatory platforms (e.g., TRACS, EIV) a plus.
- Ability to utilize basic math skills and interpret numerical data accurately.
Other Skills & Abilities:
- In-depth knowledge of HUD 4350.3 Handbook and willingness to attend ongoing training to maintain current understanding.
- Familiarity with Resident Selection Plans and Affirmative Fair Housing Marketing Plans.
- Strong attention to detail and organizational skills.
- Ability to follow compliance procedures and meet deadlines.
- Works well independently and as part of a team.
- Adaptable to changes in work processes and able to take direction.
- Professional demeanor and commitment to resident service.
- Bilingual preferred
Work Environment / Physical Requirements:
- Work is performed in a professional office setting within residential property environments.
- Regularly required to sit, use hands for computer tasks, and engage in resident and staff interactions.
- Frequently required to reach, bend, kneel, or organize physical files.
- Occasionally required to stand, walk property grounds, or access storage/mechanical areas.
- Must be able to lift and/or move up to 25 pounds regularly and up to 50 pounds occasionally.
We could include Work Environment under maybe Requirements? But not in allowed headings. Could we add a heading "Work Environment"? The instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says use those for section headings. Safer to stick to those. We could incorporate Work Environment into Requirements or Skills? Probably better to add a separate heading "Work Environment" but that deviates from instruction. However instruction says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It may be interpreted as those are examples; you can use other headings but they should be
. But they say "use
for section headings (e.g. ...)" meaning you should use h3 for any section headings, and those are examples of typical headings. So we can add other headings like Work Environment as h3. However they also say "Prefer a few substantive sections over many thin ones." So maybe we should combine Work Environment into Requirements or Skills? But it's substantive. Could add a section "Work Environment". I'd lean to include it as its own section because it's substantive and not covered elsewhere. The instruction didn't forbid adding other headings; just gave examples. So I'll include Work Environment as h3. Now we need to avoid boilerplate: no EEO, etc. The posting didn't have that. Now produce HTML fragment:
About the role
The Recertification Specialist manages all resident certifications and recertifications to ensure compliance with affordable housing programs such as HUD, LIHTC, and IHDA. Responsibilities include maintaining accurate resident files, verifying third-party documentation, supporting audits and compliance reporting. This role may also assist with general property operations in the Property Manager’s absence and support reporting needs related to certifications, waiting lists, and resident accounts, depending on property requirements.
Responsibilities
- Manage all resident certifications and recertifications from initiation through completion, including timely resident notifications (120/90/60 days).
- Meet with residents to complete the Resident Questionnaire and all required third-party verification forms.
- Send verification requests to third parties and ensure follow-up as needed.
- Accurately enter certification data into OneSite.
- Collect resident signatures for all required forms within compliance deadlines.
- Ensure full compliance with HUD, LIHTC, IHDA, and other applicable program requirements.
- Maintain certification of files in compliance with Evergreen’s standard file format and retention policy.
- Support and participate in external audits, MORs (Management and Occupancy Reviews), and internal file reviews.
- Perform file audits, move-in certifications, and move-out paperwork, including security deposit disposition documentation.
- Prepare and maintain reports related to certification status, waiting list management, rents, and deposits.
- Access and maintain EIV/TRACS records in accordance with agency protocols.
- Ensure timely and accurate data entry to support subsidy requests and reporting.
- Organize and file all documents promptly and securely.
- Foster and maintain positive, professional relationships with residents through respectful and clear communication.
- Respond promptly to resident questions, concerns, and certification-related issues.
- Represent Evergreen and the property positively by projecting a friendly and service-focused demeanor.
- Work collaboratively with site staff to support a cooperative and efficient office environment.
- Assist with general administrative tasks and office management duties as assigned.
- Support leasing, compliance, and resident retention activities when needed.
- Report resident or file-related concerns to the Property Manager.
- Provide backup coverage for Property Manager duties as assigned.
Requirements
- High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
- Minimum of 2 years of experience in affordable housing with recertification responsibilities required; 3+ years preferred.
- Experience working with HUD, LIHTC, and other affordable housing programs strongly preferred.
- Illinois Candidates: Illinois Real Estate Leasing Agent License (must be obtained within 120 days of hire if not already held).
- Certifications such as ARM (Accredited Residential Manager) or CAM (Certified Apartment Manager) preferred but not required.
Skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).
- Experience with RealPage OneSite or similar property management/compliance software is strongly preferred.
- Familiarity with basic regulatory platforms (e.g., TRACS, EIV) a plus.
- Ability to utilize basic math skills and interpret numerical data accurately.
- In-depth knowledge of HUD 4350.3 Handbook and willingness to attend ongoing training to maintain current understanding.
- Familiarity with Resident Selection Plans and Affirmative Fair Housing Marketing Plans.
- Strong attention to detail and organizational skills.
- Ability to follow compliance procedures and