Recertification Specialist

Overview

Avanath is a leading property management company dedicated to providing affordable housing solutions. Our mission is to help residents realize the American Dream by offering exceptional living environments and services. We strive to create a positive and inclusive community where everyone feels valued.

Role

The primary responsibility of this role is to oversee and manage the recertification process for residents participating in the Low-Income Housing Tax Credit (LIHTC) program. This ensures that residents remain eligible and that their information is accurately processed according to program regulations.

Responsibilities

• Conduct annual recertification interviews with residents to assess continued eligibility for the LIHTC program.
• Complete comprehensive income calculations based on family composition and adjust tenant records accordingly.
• Review and verify all required documentation during the recertification process to ensure compliance with program regulations.
• Maintain accurate tenant files and documentation, ensuring they are complete and up-to-date.
• Schedule and send reminders for upcoming recertifications to keep residents informed.
• Greet and welcome residents during recertification appointments and provide assistance as needed.
• Respond to queries and concerns related to the recertification process and provide guidance on required documentation.
• Act as a liaison between residents and the property management team, ensuring effective communication and a supportive environment.

Qualifications

• LIHTC/Tax Credit program experience required.
• Ability to read and interpret complex documents such as regulatory agreements and compliance regulations, tenant files, etc.
• 2 years of Affordable Multi-Housing experience.
• Certified Occupancy Specialist or similar certifications are highly desired.
• Tax Credit certification is highly desired.
• Demonstrates a sense of urgency and the ability to meet deadlines.
• Extensive computer knowledge, including Windows (Word, Excel, PowerPoint, Access), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.
• Excellent written and verbal communication skills.
• Attention to detail and ability to multitask.

Key Accountabilities

• Recertification Management: Conducts annual recertification interviews, completes income calculations, reviews and verifies documentation, maintains accurate tenant files, and sends reminders for upcoming recertifications.
• Resident Relations & Customer Service: Greets and welcomes residents during recertification appointments, responds to queries and concerns, and acts as a liaison between residents and the property management team.

Physical Demands & Working Conditions

• Frequent sitting and walking.
• Travel within the region and to other business offices and events via airline, train, and automobile.
• Frequent use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

• Built on Purpose and Core Values: A commitment to integrity, a spirit of caring, and a focus on continuous improvement.
• Comprehensive Benefits: Health, dental & vision, 401(k), personal time off, paid holidays, and more!
• Growth Opportunities: Promoting from within and emphasizing learning and expansion in the industry.
• Development: Online training platforms, training classes, and one-on-one coaching.
• Diversity & Inclusion: Fostering a culture of diversity, equity, and inclusion, encouraging respectful communication, teamwork, and work/life balance.