Receptionist- Winnsboro Rural Health Clinic

JOB SUMMARY

Serves as the primary point of contact for patients
Greets patients in a polite, prompt, helpful, and professional manner and provides any necessary instructions/directions
Answers, screens, and forwards incoming calls in a courteous and professional manner
Records messages and forwards to proper personnel.
Provides basic and accurate information in-person and/or electronically (e.g. phone, email, etc.)
Schedules, coordinates, and reschedules patient appointments, as needed, including return/follow-up visits, consultations, and referrals
Maintains and updates scheduling information on provider schedules to ensure that patients are scheduled accurately
Works in conjunction with nurses and providers to accommodate scheduling requests
Compiles, processes, and maintains medical records of all clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements
Reviews all patient forms for accuracy and completion according to office policies
Scans patient results, forms, information, etc. into the electronic system accurately in accordance with established clinic procedures
Accurately obtains and verifies patient health insurance information and ensures eligibility and proper billing
Collects and process patient copays and deductibles accurately at the time of service in accordance with clinic policies
Follows opening and closing procedures according to clinic guidelines
Maintains a clean, organized, and sanitary front desk and waiting area to ensure a safe, professional, and welcoming environment for patients and staff
Monitor and maintain front office equipment to ensure proper functionality and promptly report or resolve any issues
Floats to other Rural Health Clinics as needed
Performs other duties as assigned.

ESSENTIAL JOB FUNCTIONS

• Serves as the primary point of contact for patients
• Greets patients in a polite, prompt, helpful, and professional manner and provides any necessary instructions/directions
• Answers, screens, and forwards incoming calls in a courteous and professional manner
• Records messages and forwards to proper personnel.
• Provides basic and accurate information in-person and/or electronically (e.g. phone, email, etc.)
• Schedules, coordinates, and reschedules patient appointments, as needed, including return/follow-up visits, consultations, and referrals
• Maintains and updates scheduling information on provider schedules to ensure that patients are scheduled accurately
• Works in conjunction with nurses and providers to accommodate scheduling requests
• Compiles, processes, and maintains medical records of all clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements
• Reviews all patient forms for accuracy and completion according to office policies
• Scans patient results, forms, information, etc. into the electronic system accurately in accordance with established clinic procedures
• Accurately obtains and verifies patient health insurance information and ensures eligibility and proper billing
• Collections and process patient copays and deductibles accurately at the time of service in accordance with clinic policies
• Follows opening and closing procedures according to clinic guidelines
• Maintains a clean, organized, and sanitary front desk and waiting area to ensure a safe, professional, and welcoming environment for patients and staff
• Monitor and maintain front office equipment to ensure proper functionality and promptly report or resolve any issues
• Floats to other Rural Health Clinics as needed
• Performs other duties as assigned.

QUALIFICATIONS

• Education: High school diploma or equivalent
• Work Experience: Desired, but not required. One year of experience in a medical office setting, medical insurance verification, and/or electronic medical records is preferred
• Required Knowledge, Skills, and Abilities: Strong written and verbal communication skills
  Ability to read and write effectively
  Ability to multitask and manage time effectively when completing several tasks at once
  Strong organizational skills
  Maintain confidentiality of patient and company information
  Strong customer service skills
  Familiar with medical terminology
  Proficient with computers and ability to learn computer software
• Physical Requirements: Ability to remain in a stationary position for long periods of time at a desk and working on a computer
  Frequent use of hands, wrists, and fingers to operate a computer keyboard, mouse, telephone, and order office equipment
  Occasionally move about the office/facility to access file cabinets, office machinery, other departments, etc.
  Frequently position self, such as bending, stooping, reaching, kneeling, or twisting to maintain files, retrieve files or office supplies, etc.
  Ability to communicate information accurately so others will understand
  Ability to hear and respond to telephone calls, alarms, and normal office conversations
  Visual acuity sufficient to read printed documents, computer screens, and handwritten materials
  Frequently move, lift, push, or pull boxes, equipment, files, etc. weighing up to 20 pounds across the office for various needs.
  Occasionally assist patients such as pushing, pulling, transferring, etc. up to 50 lbs.