Receptionist - Wheaton, Maryland, United States

About the role

The Receptionist protects the legal, financial and moral well being of the dealership, ensures all calls and customers are greeted in a timely and welcoming fashion to initiate positive visits, accurately files receipts and permits to maintain an accurate record keeping process to ensure quick data retrieval, serves as a teacher to support the efforts of other employees to be successful, and seeks ways to improve business operations efficiencies and customer service.

Primary Duties

• Ensure maximum productivity, customer service and cost control.
• Achieve customer service satisfaction standards while facilitating incoming calls and traffic.
• Effectively greet, communicate and guide customers to appropriate departments for assistance.
• Accurately review receipt of money and permits to ensure consistent tracking methods are utilized.
• Report to work on time and maintain a reliable work schedule which fosters a dependable environment for customers and team members.
• Effectively communicate with and perform all job duties requested by management.
• Perform all other job duties as requested by management.
• Operate with integrity.
• Demand the highest ethical standards from self and others.
• Set an example of good attitude and professionalism, including a neat, orderly and safe work environment.
• Communicate and help resolve customer complaints and adjustments.