Receptionist - Waverly Family Med - Part Time

Description

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

Job Duties

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copies/Scans patient access related hardcopy materials (e.g. ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.

General Requirements

• A high school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Mandatory Reporter abuse training specific to the population served within three (3) months of hire.
• The ability to read, write, and understand the English language, and communicate effectively with patient, visitors, and colleagues while performing their job duties.
• A high degree of confidentiality when dealing with patient information.
• The ability to maintain a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.