Medical Receptionist, Part-Time

About the role

Help Us Keep Life Uninterrupted! At American Family Care, we're not just treating patients – we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 400 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.

Responsibilities

• Meticulously verify coverage BEFORE services are provided, preventing claim denials, and maximizing revenue capture
• Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
• Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
• Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
• Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
• Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
• Maintain organized records while strictly following HIPAA regulations

Requirements

• High school diploma preferred; X-Ray Tech, Medical Assistant or related certification is a plus
• Active BLS certification required or must be obtained within defined onboarding period