Receptionist - Urgent Care

Clinical/Technical Responsibilities

• Maintain knowledge and proficiency of management information system (MEDENT), patient insurance products and financial
• Operational/Procedural Responsibilities

Responsibilities

• Oversee waiting area, coordinate patient movement, reports problems or irregularities.
• Receive Patients & Greets customers in polite, prompt, helpful manner. Provides any necessary instructions/Informs appropriate department/person of person's arrival.
• Perform outpatient registration duties. Complete outpatient registrations in an efficient and courteous manner by accurately capturing and entering information.
• Schedule follow-up appointments. Records any additions or cancellations to the provider appointment system. Enter add-ons, no-shows, and cancellations in scheduling system to accurately reflect patient appointment status.
• Prepare medical records for provider staff use.
• Reconciles charge capture sheet and patient visits schedule to assure that a charge capture sheet has been processed for each visit.
• Performs other duties as assigned.
• Provides patients and visitors with directions and information on areas within the office, and at Community Memorial Hospital.
• Answer the phone and take accurate messages and provide messages to nurse or provider.
• Attend meetings as required.
• Assembles patients’ charts for next day visit. Updates profile on all patients
• Schedules physician referrals, outpatient appointments and admissions as requested.
• Participate in the Daily huddle where the days schedule will be reviewed and follow-up tasks will be assigned. No shows and same day cancellations from previous business day will be discussed and follow-ups will be assigned.

Relationships

• Communicate insurance information in an effective manner to patients and/or families, insurance verification, clinical staff and providers, as appropriate.
• Acts as a liaison between patients, families, clinic staff and providers with respect to problems and concerns related to patient visits.
• Refers patient concerns to the Vice President Administrative Services.
• Develop and maintain courteous working relationships with internal customers including clinical staff, providers, billing staff and other hospital personnel.
• Understand the role and responsibilities of individual members as part of the healthcare team, including their ability to promote the delivery of quality healthcare.
• Interacts effectively and sensitively with all members of the healthcare team.
• Presents a positive image of Community Memorial Hospital through professional appearance and behavior.

Financial Responsibilities

• Perform cashier duties: receive and keep receipts all payments and cc-payments.
• Maintain cash drawers and balance daily.
• Utilizes Community Memorial Hospital's property and supplies appropriately and prudently to maximize cost effectiveness of procedures, conserve resources and minimize waste.

Information

• Consistently ensure that information known about the patient is kept private and secure and according to HIPAA
• Ensures that patient information is accurate.
• Maintains open communication within the department and administration.