Receptionist- South County, MO

About the Company

Total Access Urgent Care (TAUC) has been proudly providing top-ranked patient care for St. Louis communities since 2008. TAUC began with the belief that patients should have access to fast, friendly, and affordable care. We operate state-of-the-art facilities with onsite digital X-ray, CT scan, EKG, and common laboratory assays. Our services include IV hydration and medication administration, laceration suturing, reduction and splinting of minor fractures and dislocations, and abscess drainage. We're changing the way healthcare is delivered by providing faster, more accessible, and more patient-centered care.

Responsibilities

• First Impression: Greet patients with a warm, professional demeanor, creating a welcoming and supportive environment from the moment they arrive
• Efficient Check-In: Guide patients through the initial intake process with clarity and patience
• Last Impression: Close each visit by thanking patients and ensuring they leave feeling confident in their care
• Compassionate Presence: Be responsive, calm under pressure, and empathetic to patient concerns, ensuring each interaction supports our mission of providing fast, friendly, and affordable care
• Welcome and check in 30–60 patients per day in a high-volume, fast-paced clinic setting
• Input patient information accurately into our electronic medical records (EMR) system
• Verify patient insurance coverage using online tools and EMR systems
• Clearly explain co-pays, deductibles, and coverage questions in a friendly, easy-to-understand way
• Collect co-pays and explain visit costs with professionalism
• Handle sensitive or difficult conversations with tact and professionalism
• Answer incoming calls and assist with patient questions or follow-up
• Collaborate closely with clinical staff to ensure smooth patient flow
• Create a warm, helpful, and efficient front desk experience for every visitor

What You'll Gain

• Valuable clinical exposure: Learn medical terminology, EMR systems, and insurance processes
• Skill-building: Develop customer service, problem-solving, and multitasking abilities
• Team culture: Work alongside a supportive team that celebrates success and values your contribution

Requirements

• High school diploma or equivalent
• Must be at least 18 years old
• Valid driver’s license & reliable transportation (some travel between locations during shifts)
• Available to work 12-hour shifts (no overnights), with alternating weekends and holidays
• Comfortable working in a fast-paced, team-driven environment
• Strong communication, problem-solving, and customer service skills
• Commitment to our core values: Kindness, Impact, Teamwork, Efficiency, and Integrity

Benefits

• Health Insurance: Medical, dental, vision, life, and short-term disability coverage
• 401(K): Retirement plan with employer match
• Paid Time Off (PTO)
• Free Urgent Care: Complimentary visits for you, your spouse, & children at all TAUC locations (applicable for those carrying company-sponsored insurance or other health insurance)
• Employee Assistance Program (EAP): Free, confidential support including counseling and legal/financial resources
• Annual reimbursement for one membership of your choice (Amazon Prime, Sam's Club, Costco, or BJ's)
• Access to discounted tickets and entertainment
• Associate Recognition Program: Patient and teammates can recognize your contributions, with opportunities for performance-based recognition and rewards

Pay

$17–$18/hour, based on experience

Schedule

Full-time schedule of three 12-hour shifts per week (8 AM–8 PM), including alternating weekends and holidays. Opportunities to accommodate weekday availability for school, family, and other commitments.