Receptionist- Rehab Dept, full-time

About the role

Responsible for handling incoming calls and scheduling all appointments for the Rehab department. Must be able to effectively communicate and interact well with the public.

Responsibilities

• FTS follow up calls to reschedule/remind of next appointment.
• Assistance with data collection for month end statistical reports.
• Routine department cleaning, restocking of supplies.
• Call outpatients to schedule initial evaluations and appointments and reminder calls as needed.
• Ensure appropriate referral is on file and necessary insurance information is provided by the patient at the time of initial visit.
• Contact physician offices for referrals and/or reports as requested by therapists or management.
• Collects co-pays, provide receipt to patients and track co-payments.
• Create and maintain caseload sheet for all therapists.
• Monitor charts on hold; contact patients to reschedule as appropriate.
• Other duties as assigned by Rehab Director.

Qualifications

• High school graduate or equivalent.
• Knowledge of medical terminology and experience in a healthcare setting preferred.
• Previous experience working in a clinical setting and/or experience with scheduling software is preferred.
• Experience with electronic health records preferred.
• Excellent customer service skills.
• Ability to problem solve, prioritize and organize tasks.

Benefits

• Rich Medical, Dental and Vision Insurance
• 401(k) with matching
• Life And Disability Insurance
• Loan Reimbursement
• Tuition Reimbursement
• Generous Earned Time Off Package
• Responsive Employee Assistance Program
• Wellness Motivations And Incentives