Receptionist - PRN Weekend

About the Organization

Universal Health Services, Inc. (UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. As a Fortune 500 corporation, UHS achieved annual revenues of $15.8 billion in 2024 and has been recognized as one of the World’s Most Admired Companies by Fortune and listed in Forbes’ ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS employs approximately 99,000 people across its subsidiaries, which operate acute care hospitals, behavioral health facilities, outpatient centers, ambulatory care access points, an insurance offering, a physician network, and related services throughout the U.S., Washington, D.C., Puerto Rico, and the United Kingdom.

Coral Shores Behavioral Health, a UHS subsidiary, is an 80-bed adolescent and adult Baker Act receiving facility located in Stuart, Florida. The facility provides high-quality, individualized mental health and addiction services in a confidential and caring environment, operating 24 hours a day, seven days a week.

Responsibilities

• Greet and assist visitors, patients, and callers, creating a warm and welcoming environment.
• Answer and manage a multi-line switchboard, directing calls to appropriate departments or employees.
• Differentiate between crisis calls and route them to the appropriate clinical staff.
• Provide callers with information such as company address, directions, fax numbers, website, and services offered.
• Notify applicants about the application process.
• Manage patient visitation, ensuring compliance with processes such as visitor restrictions, collecting personal belongings, etc.
• Accept, review, and document patient belongings, ensuring timely delivery to units or patients.
• Receive, sort, and forward incoming mail; maintain and route publications.
• Coordinate pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Manage the security of the reception area, recognizing and responding to signs of escalating situations; call for assistance as needed.
• Assist in the announcement of codes and fire drills.
• Manage a cash box and sales for meal tickets and events.
• Perform clerical duties such as faxing, filing, and collating as needed.
• Perform other duties as assigned, including covering 12:30-hour shifts and vacations.

Requirements

• High School Diploma or equivalent required.
• One year of experience on a multi-line telephone switchboard in a healthcare environment preferred.
• Availability to work weekends and holidays.
• Ability to work 12:30-hour shifts.