Receptionist - Port Huron, Michigan

About the Role

We are looking for a friendly, tech-savvy, organized individual who excels at multi-tasking and thrives in a busy, fast-paced environment. As a Receptionist, you will be the first point of contact for our customers—making every customer's experience amazing from the moment they walk through the door is essential. The Receptionist is responsible for checking in new and existing patients per state and CRA requirements, creating patient profiles, and generally assisting where needed. Successful candidates will complete mandatory training through JARS University, conducted both virtually and in-person at our mock-store training facility.

Responsibilities

• Verify customers' legal age requirements, register new customers in the POS system, and scan in returning customers
• Check customer purchasing allotments through the POS system upon check-in
• Promote the JARS brand and get customers excited about shopping at our location
• Welcome guests and customers into the store with a positive, upbeat, and friendly demeanor
• Use proper greetings and salutations with all customers at all times
• Assist with curbside and online orders when needed
• Answer calls with professional and proper phone etiquette
• Provide customers with information regarding products, store hours and location, daily specials, website address, and more
• Emphasize the JARS Loyalty Program, campaigns, events, daily texts, and other promotions
• Arrive to each scheduled shift on time and presentably dressed
• Communicate with team members for order completion updates
• Create personable and memorable experiences for all store patrons
• Always maintain Michigan and CRA compliance in all customer-facing interactions
• Perform opening, mid-day, and closing tasks, as well as general upkeep of the reception area
• Support store management in an administrative capacity as required
• Adhere at all times to all applicable laws, regulations, policies, compliance requirements, and protocols
• Monitor customer queues at all times
• Keep all online and in-store menus current with daily offerings
• Other duties as assigned by management

Requirements

• Must be 21 years of age or older
• High school diploma or GED required
• Minimum 1 year of customer service experience in a retail, sales, and/or hospitality environment
• 1 year of previous administrative and/or Front Desk Receptionist experience
• Strong attention to detail, organization, multi-tasking, and follow-up skills
• Excellent customer service and communication skills
• Ability to work cooperatively as a team member
• Exceptional hospitality skills—role involves constant contact with patients and staff

Work Atmosphere / Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Occasional stocking, labeling, cleaning, and organizing
• Ability to operate a computer, POS system, and other office equipment
• Moving up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights, weekends, holidays, and/or events on occasion

Schedule

• 10-hour shift
• 8-hour shift
• Holidays
• Monday to Friday
• Weekend availability required

About JARS Cannabis

At JARS Cannabis, we pride ourselves on being more than just a retailer—we are a community. Our values of Impact, Daring, Nimble, Playful, and Gritty are at the heart of everything we do.

• Impact: We focus on creating meaningful, positive change through our work. Impact means delivering results that matter—improving experiences, driving progress, and adding real value for our people, customers, and communities.
• Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry.
• Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service.
• Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done.

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Voluntary Life Insurance & Supplemental Medical Insurance
• Holiday Pay (select holidays only)
• Bereavement Time Pay
• Parental Leave