Receptionist (Part Time, Weekends)

Principal Responsibilities

• Messes and greets all visitors to facility.
• Solves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between residents and other departments.
• Counsels inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee follows up on customer inquiries not immediately resolved
• Serves as role model to foster superb customer service.
• Affirms the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies.

Qualifications

• A high school diploma is required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Possesses effective communication skills to maintain positive relationships with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community.