Receptionist - Part time

Essential Duties And Responsibilities

• Greet residents, family members, visitors, vendors, and guests in a friendly and professional manner
• Create a welcoming first impression of The Gables community
• Answer incoming telephone calls and direct calls appropriately
• Take accurate messages and ensure timely follow-up
• Absorb and respond to resident status alerts, emergency notifications, and system communications
• Maintain accurate electronic records and documentation
• Escalate concerns to management, wellness staff, or emergency responders as appropriate
• Operate and monitor the community's Front Desk Control Center software system
• Monitor resident check-ins, service requests, and communication systems
• Absorb and respond to emergency alerts by following established procedures and notifying appropriate personnel
• Absorb and respond to resident meal ordering and food service coordination through the Control Center platform
• Assist with visitor access and sign-in procedures
• Verify visitor authorization when necessary
• Assist in maintaining a safe and secure environment for residents, visitors, and staff
• Report unusual activity or safety concerns immediately
• Enter employee schedules into payroll and timekeeping systems
• Verify schedule accuracy and report discrepancies
• Absorb and respond to administrative support tasks such as preparing correspondence, forms, reports, and other documents
• Maintain organized files and records
• Absorb and respond to community mail distribution and general office functions
• Absorb and respond to activities & resident engagement support tasks as requested
• Support the Activities Director during community events
• Encourage positive resident engagement and interaction

Required Skills & Qualifications

• A high school diploma or equivalent
• Previous customer service, reception, administrative, healthcare, hospitality, or senior living experience preferred
• A genuine interest in working with older adults
• Strong communication and interpersonal skills
• The ability to remain calm during emergencies and high-pressure situations
• Strong organizational and multitasking abilities
• A professional appearance and demeanor

Computer Skills

• Proficiency in Microsoft Word
• Proficiency in Microsoft Excel
• Proficiency in Microsoft Outlook
• Comfortable with internet and web-based applications
• Proficiency in data entry and electronic record systems
• Comfortable learning and utilizing the community's Front Desk Control Center software

Physical Requirements

• Ability to sit, stand, walk, and move throughout the community
• Ability to use computers, telephones, and office equipment for extended periods
• Ability to lift up to 20 pounds occasionally

Work Environment

• This position is located at the community's Front Desk and serves as a central communication hub for residents, visitors, staff, and management.
• The role requires professionalism, flexibility, attention to detail, and a commitment to providing exceptional service to residents and their families.