Receptionist (Part-Time)

Job Summary

The Receptionist plays a supporting role in the daily operations of Hope Media Group’s headquarters and serves as the “ambassador of first impressions” for all who visit or call. This role ensures a welcoming, hospitable, and efficient environment for guests, team members, ministry partners, and the public. The receptionist will report directly to the Sr. HR/Volunteer Services Lead and will be responsible for providing outstanding customer service to Hope Media Group staff, Board, listeners, and guests.

Essential Functions

• Team Member & Guest Relations: Greet and welcome all guests and team members warmly, representing Hope Media Group’s culture and core virtues.
  • Manage front desk phone operations: answer calls, direct inquiries, and ensure prompt responses.
  • Oversee visitor check-ins, security protocols, and ensure hosts are notified.
  • Pray with callers when a prayer volunteer is not available.
  • Fills out the online Prayer Request Form before the end of each shift.
  • Maintains a non-denominational approach when praying for listeners who call in (use for prayer dept).
• Administrative Support: Assist staff with clerical duties.

Demonstrated Faith

• Committed to a personal relationship with Jesus Christ.
• Grounded spiritually and biblically literate.
• Comfortable praying for co-workers in team meetings, leading spoken prayer, and participating in ministry prayer meetings and Bible studies.
• Loves and appreciates the HMG’s media platforms for evangelism and discipleship.
• Leverages the HMG’s media platforms for evangelism and discipleship.

Requirements and Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year experience in customer service.
• Knowledge, Skills and Abilities: Creative and enthusiastic, team player, Customer service experience, Proficient in Word and Excel, Ability to learn new software/systems as needed, Self-motivated with excellent interpersonal and organizational skills, Ability to multi-task in fast-paced environment, Must be flexible and able to work rotating schedule (29 hours per week), Able to maintain confidentiality, Has a personal relationship with Jesus Christ. Spiritually grounded and working knowledge of scriptures, Possesses a genuine concern for all people, and capacity to relate with all people in a sensitive, respectful way, Must be an active member of a Bible believing local church, Must have studied and applied the Christian faith through a minimum of 3 years of bible study, Ability to offer Christian prayer in group settings, Exhibit a life and service that is in full accord with Holy Bible and KSBJ, A love and appreciation for our style of Christian radio ministry, Supervisory Responsibilities: None.
• Travel: Occasionally.
• Working Conditions and Environment: Occasional Nights/Weekends/Holidays.
• Physical Requirements: Occasional Physical Activity may include Talking. Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. Hearing. Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discriminations in sound. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
• Full-Time Benefits Offerings: Medical, Dental, Vision, Health Savings Account w/employer contribution, Flexible Savings Accounts, Company Paid Short Term Disability/Long Term Disability, EAP (Employee Assistance Program), Generous Paid Time Off (PTO), Three (3) Paid Mission Days, Twelve (12) Company-Paid Holidays, 403B Retirement with Company Match, Group Life Insurance, Legal Shield/Identity Theft Protection, Access to Marketplace Ministry Chaplains.