Receptionist-Office of the Dean, RSO (Part-time)

Position Details

The part-time receptionist serves as the first point of contact for the Office of the Dean in the Rosenberg School of Optometry (RSO) directing visitors and callers as appropriate. Position also assists with general office duties in support of school. The receptionist reports to the Dean, Rosenberg School of Optometry. Position is located at RSO facility near the Medical Center at 9725 Datapoint Dr, San Antonio, TX 78229.

Job Duties

• Serves as the first point of contact ensuring all clients, faculty, staff, students, and visitors entering the building. Notifies the appropriate personnel of visitor arrival and escorts visitors and students to the appropriate office.
• Solves customer concerns by either addressing them directly or referring them to the appropriate person.
• Affords administrative support by assisting with general office tasks for the Dean’s suite such as preparing outgoing mail, retrieving incoming mail, managing the office and master calendar, resolving potential scheduling conflicts, filing, and other administrative duties.
• Maintains a clean and organized workspace and embodies a “smile in your voice” when speaking to callers and greeting people.
• Manages printer and copier stations, alerts Dean’s suite for actions needed, restocks supplies in lecture halls and faculty lounge, assists with set up and break down of events as needed.
• Maintains continuity among work teams by keeping the Dean’s suite informed of activities and needs in the lobby area.
• Answers the phone quickly and professionally with a goal of answering within two rings.
• Performs other duties as assigned.

Qualifications

• Knowledge Skills and Abilities:
• Excellent customer service skills.
• A genuine passion for creating a wonderful customer experience and first impression.
• Dependable, reliable, and embodies the go give spirit.
• Demonstrates professionalism.
• Initiative to take on tasks during downtime.
• Strong ability to maintain confidential information.
• Proficiency in MS Outlook, Word, Excel, or similar systems.
• Strong communication skills, verbal, written, and interpersonal.
• Able to effectively work independently and in a team environment.
• Strong ability to effectively manage multiple priorities in a deadline-driven environment.
• Able to work effectively with individuals from diverse communities and cultures.
• Required Education:
• A high school diploma or equivalent.
• Required Work Experience:
• Two (2) years of office support experience in a complex office setting.
• Preferred Qualifications:
• Office support experience in a higher education, optometry, or similar environment.
• Bilingual skills in Spanish language.
• Two (2) years of related experience in an office management or optometry practice setting.
• Required Certifications, Licenses or Registrations:
• N/A.
• Work Hours:
• 20 hours per week within the standard office hours of Monday through Friday 9am to 4pm with occasional extended hours or weekends as needed to meet departmental goals.
• Physical Demands:
• Ability to lift up to 15lbs for table set-up/tear-down at events.
• Ability to lift up to 20lbs of office/event materials, to include ability to reach overhead, bend, and squat to retrieve said materials.
• Ability to push/pull event/equipment carts holding up to 45lbs.
• Ability to actively engage in events for extended periods of time.
• Ability to regularly move about campus and event venues to actively engage faculty, staff, and potential/current students, as well as attend meetings on campus.

Posting Details

This position is not benefits eligible.

Special Instructions to Applicant

N/A.

EEO

UIW is committed to a policy of equal opportunity in employment, without regard to race, color, sex, sexual orientation, citizenship status, national origin, age, marital status, disability, genetic information, gender identity or expression, veteran status, pregnancy, and religion (except in limited circumstances when religious preference is both permitted by law and deemed appropriate as a matter of University policy).

Title IX

This position is considered a “Responsible Employee” under Title IX federal regulations and “Mandatory Reporter” under Texas state law and the UIW Sexual Misconduct Policy. As a Mandatory Reporter, this position requires you as the employee to promptly report any incident that you witness or receive information about Title IX violations. These reporting responsibilities are set out in the UIW Sexual Misconduct Policy.

Applicant Documents

• Resume
• Cover Letter/Letter of Application
• Other Document

Supplemental Questions

• How did you hear about this employment opportunity?
• If you selected other, please tell us where?
• What is your highest level of education achieved?
• How many years of experience do you have providing office support in a complex office setting?
• Describe your experience serving as a first point of contact in an office environment.
• Rank your proficiency in understanding and speaking Spanish.
• List the Microsoft Office products in which you are proficient.