Receptionist (NIGHT SHIFT)

About the role

Greets, assists and directs visitors, residents and other callers. Coordinates with Recreation Department to provide various recreation activities.

Responsibilities

• Maintains established departmental policies and procedures, objectives, quality assurance program and safety standards.
• Provides assistance, guidance and direction to visitors and residents.
• Ascertains the nature of their business; assists and/or directs visitors and residents to various locations in Assisting Living and Memory Care communities when appropriate.
• Calls for an escort when necessary.
• Receives messages, flowers, newspapers and other items and notifies appropriate staff.
• Delivers or arranges for the delivery of items to residents and appropriate staff.
• Performs various recreation activities, i.e. exercise, games, and discussion groups.
• Maintains files on resident’s requests for meal service as well as other needs.
• Maintains directory and files on current residents, their locations, status and other pertinent information according to established procedure.
• Assists in care and maintenance of department equipment and supplies.
• Participates in educational programs and inservice meetings; attends meetings as required.
• Handles all incoming emergencies through Call-for-Aid System. Notifies and directs appropriate staff.
• Schedules resident transportation requests.
• Inputs maintenance and housekeeping work orders.
• Maintains Outlook calendar for guest room reservations.
• Fills in as needed for Administrative Assistants.
• Sorts and distributes all incoming correspondence.
• Assists staff with administrative duties and requests.
• Receives in daily prescriptions from various Pharmacies.
• Performs all other duties as assigned.

Requirements

• Education: High School or equivalent
• Experience: Customer service and office experience is preferred.
• Licensure: None

Qualifications

Provides care and services that demonstrate behaviors and the principles of person-centered care including affording people dignity, respect and compassion, offering coordinated care, support and treatment and care that is personalized.

Schedule

Night Shift, 37.5 hours per week, 12:30 am – 8:30 am.