Receptionist (NIGHT SHIFT)

Night Shift / 37.5 hrs/wk
Schedule: 12:30 am – 8:30 am

About the role

Greet, assist, and direct visitors, residents, and other callers. Coordinate with the Recreation Department to provide various recreation activities.

Responsibilities

• Maintain established departmental policies and procedures, objectives, quality assurance program, and safety standards.
• Provide assistance, guidance, and direction to visitors and residents; ascertain the nature of their business and direct them to appropriate locations in Assisted Living and Memory Care communities.
• Call for an escort when necessary.
• Receive messages, flowers, newspapers, and other items; notify appropriate staff and arrange delivery to residents or staff.
• Perform various recreation activities such as exercise, games, and discussion groups.
• Maintain files on residents’ requests for meal service and other needs.
• Maintain a directory and files on current residents, including their locations, status, and other pertinent information.
• Assist in the care and maintenance of department equipment and supplies.
• Participate in educational programs and in-service meetings; attend required meetings.
• Handle all incoming emergencies through the Call-for-Aid System; notify and direct appropriate staff.
• Schedule resident transportation requests.
• Input maintenance and housekeeping work orders.
• Maintain Outlook calendar for guest room reservations.
• Fill in as needed for Administrative Assistants.
• Sort and distribute all incoming correspondence.
• Assist staff with administrative duties and requests.
• Receive daily prescriptions from various pharmacies.
• Perform all other duties as assigned.

Requirements

• Education: High School diploma or equivalent.
• Customer service and office experience is preferred.
• Provide care and services demonstrating behaviors and principles of person-centered care, including dignity, respect, compassion, coordinated care, support, and personalized treatment.