Receptionist - Maryvale
The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors to attend to all callers/visitors promptly and accurately. Reporting to the Center Administrator at the Groves Clinic, the Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. They take and distribute accurate messages, greet visitors, determine the nature of their visit, issue visitor passes, maintain visitor logs, alert appropriate parties of visitor arrivals, or direct visitors to appropriate offices, departments, or employees. They respond to routine inquiries from internal or external sources regarding location, hours of operation, phone numbers, and email addresses.
Required Qualifications
- A High School Diploma or GED
- At least 1 year of experience working in a Healthcare setting (preferred, but will consider candidates with a strong Customer Service background in Retail, Hospitality, Call Centers, etc.)
- A passion for contributing to an organization focused on continuously improving patient experiences and care
- Excellent customer service skills
- Team player attitude
- Patient-facing demeanor and experience running the Tuberculosis (TB) screening program
- Ability to screen for TB if selected for this role
- Experience with value-based care models
- Knowledge of Medical Terminology
- Experience with Electronic Medical Record (EMR) systems
- Bilingual in English and Spanish
Scheduled Weekly Hours
40 hours per week
Pay Range
$38,000 - $45,800 per year
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits include medical, dental, and vision benefits, a 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance, and many other opportunities. Humana is committed to equal opportunity employment and affirmative action.
About Us
About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Our unique care model focuses on personalized experiences, spending up to 50 percent more time with patients to provide compassionate, personalized care that brings better health outcomes. We address physical, emotional, and social wellness needs of our patients.
About CenterWell, a Humana Company
CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. As the largest provider of senior-focused primary care, a leading provider of home healthcare, and a leading integrated home delivery, specialty, hospice, and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional, and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).