Receptionist - Mail Clerk

About the role

We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy. This role is responsible for providing administrative and clerical support to staff members of the assigned department.

Responsibilities

The key responsibilities of this role include maintaining flexibility to perform duties in the Mailroom and/or various Reception desks as needed.

Reception duties include:

• Knowing, understanding, and performing the duties, procedures, and policies outlined in the Front Desk Manual
• Answering and rerouting incoming calls/voicemail, greeting and accepting visitors according to Intake Policy
• Keeping, managing, and signing out security access badges according to Badge Policy
• Issuing temporary parking permits
• Accepting and rerouting overnight deliveries according to Overnight Policy
• Serving as a point of contact to vendors and processors

Mailroom duties include:

• Preparing outgoing correspondence; opening, sorting and routing incoming mail
• Locating and attaching appropriate files/documents to correspondence
• Operating high speed slicing, scanning equipment
• Operating computer terminal to input, manipulate, organize, and retrieve data

Other duties include ensuring compliance with applicable laws, regulations, and company policies, participating in all required training, and identifying violations of FDCPA, FCRA or other company policies and practices.

Qualifications

This role requires a High School Diploma or G.E.D and 1-2 years of related administrative experience.

Proficiency is required with Microsoft Windows and Microsoft Office, including Outlook, Word, and Excel, as well as familiarity with Workday, Passage point, and Power Point.

The role also requires proficiency in understanding and applying applicable elements of Fair Debt Collection Practices (FDCPA) and Fair Credit Reporting Act (FCRA) for tasks performed.

Pay

The salary range for this role is $14.23 - $21.35, although actual compensation may vary based on factors such as skill set, level of experience, and location.

Benefits

In addition to base salary, PRA may offer additional benefits including performance-based bonus programs and/or equity programs, as well as paid time off, medical, dental, vision, 401k match, life insurance, and other benefits to assist with the physical and mental wellbeing of our employees.