Receptionist - Leader Bank Pavilion

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Live Nation Concerts is where tours are born, artists come to life, and fans get to experience the rush of live music. This position will begin in March 2025.

About the role

The Receptionist will assist with administration, office management, and special projects while providing front-line guest services to guests attending shows at our busy venue. This is a seasonal part-time role reporting to the Operations Manager. Hours by week will vary depending on business needs at the time, with approximately 20–30 hours per week in March-April and 30–40 hours per week from May to October. The Receptionist pay rate is $20/hour.

Responsibilities

• Represent Live Nation and Leader Bank Pavilion to all venue visitors, including our business partners and artists, in a professional way
• Adapt to the needs of our diverse artists, audiences, changing schedules, and tours of varying sizes
• Office Duties include but are not limited to: basic secretarial duties such as answering/returning phone calls, greeting visitors/staff, ordering office supplies, maintaining a clean office environment at all times
• Customer service: Professionally responding in a courteous manner to emails regarding guest complaints, questions, comments about upcoming and past events. Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations
• Daily knowledge of the run of the show, set times, adapting to show scheduling changes
• Filing, logging lost and found items, mailing packages/letters out for various departments including claimed items to guests
• Maintain working knowledge of guest services programs and service recovery practices
• Responsible for maintaining a fun, friendly, and safe environment throughout the venue; uphold venue policies and escalate concerns to appropriate members of the management team in a timely manner
• Aid with staffing and orientation initiatives
• Other tasks as assigned by the Operations Manager and Experience Manager

Requirements

• 1 year of office experience
• Prior experience working in an entertainment venue
• Degree in music business or entertainment management a plus
• Great attention to detail and ability to work against deadlines
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written, and interpersonal communication skills
• Acute sense of judgment, tact, and diplomacy

Qualifications

• Sitting, typing, walking, and occasionally lifting 25 lbs. plus using proper lifting techniques

Benefits

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Pay

The Receptionist pay rate is $20/hour.

Schedule

This is a seasonal part-time role with hours by week varying depending on business needs at the time, with approximately 20–30 hours per week in March-April and 30–40 hours per week from May to October.