Receptionist I

About the role

The Reception position oftentimes is the first person with whom a patient or patients family member will interact either upon arrival at the practice or via phone conversations prior to the visit. The Reception staff are responsible for ensuring optimization of the patient visit by positively impacting the patients care through knowledgeable, reliable, and courteous interactions. Further, the Reception staff ensures the accuracy of the patient’s demographic and insurance information. The Reception staff works closely with all care team members and is responsible for performing a variety of office functions including answering incoming phone calls; scheduling appointments; greeting patients and family members; and collecting co-payments.

Responsibilities

• Practice exceptional customer service, greeting every patient and calling them forward at earliest ability to check in
• Effective communicate between administrative team, clinical staff, insurance staff, lab and diagnostic staff, patient assistant team, security staff, and providers
• Provide and explain required forms and paperwork required at check in
• Verify active insurance, in/out of network eligibility, and authorizations
• Collect copays, coinsurance, and outstanding balances
• Adhere to and explain financial policy to patients as needed
• Clock in and out at the beginning and end of each shift
• Schedule, coordinate, cancel, and reschedule patient appointments
• Document detailed information for clinical staff follow up in AthenaFlow
• Tactfully connect patients with delinquent accounts to patient representatives to set up financial agreements and answer billing questions
• Able to begin each day at 7:30am and end at 6:00pm. Some late nights are required
• Adaptable to additional administrative needs and willingness to assist in any needed tasks/orientation in any area

Requirements

• High School diploma required
• One or more years of secretarial/medical assistant experience
• Associates Degree preferred

Qualifications

• Responsible for greeting, welcoming and assisting patients, securing accurate and up to date patient information, collecting patient balances and copayments at the time of service, ensuring prompt service at the point of check in/out, and promoting positive workplace with other departments within Physicians East.

Skills

• Strong communication skills

Benefits

Not specified

Pay

Not specified

Schedule

FT/PT/Temp/PRN role based at our Greenville (other) location, Monday-Friday, 8a.m. – 5 p.m. Overtime may be required to ensure patients are taken care, tasks are completed, and calls are returned in a timely manner. Weekend work is rare but can occasionally be necessary.