Receptionist-HEAP Program/Seasonal

STATUS: Non-exempt, 37.5 hours / SEASONAL (approximately Sept.–May), hourly rate: $16.00

About the role

This is a high-profile position providing reception and information services, as well as clerical support for the HEAP energy assistance team located at Lifespan. Lifespan is a trusted, mission-driven, regional nonprofit dedicated to helping older adults take on the challenges and opportunities of longer life. We are a great place to work where staff can grow personally and professionally in a supportive and inclusive environment.

Responsibilities

• Greets and screens all energy assistance walk-in clients.
• Accepts completed applications and assists clients with application questions.
• Responsible for organizing and tracking all applications, including screening and sorting a large volume of mail and incoming faxes.
• Maintains government-regulated monitoring systems/reports.
• Answers large volume of telephone calls to provide program process and access information, as well as application status.
• Provides general clerical support for staff and clients.
• Organizes and prepares materials for mailing.
• Filing and scanning.
• Maintains and orders office equipment and supplies.
• Other duties as assigned by supervisor.

Requirements

• Associate’s Degree or equivalent in Business Administration or related field.
• Minimum of two years of clerical experience and basic computer skills required.
• Experience with the older adult population preferred.

Qualifications

• Strong verbal, written and telephone communication skills are required.
• Ability to multi-task in a busy, stressful environment.
• Must be highly organized and detail-oriented.
• Must be able to lift, stand and bend for filing purposes.
• Ability to work in multi-cultural situations.
• Ability to work in a team environment.

Benefits

• All holidays during the period worked.
• Three personal days.
• NY Sick Time.