Receptionist Gloucester Primary Care
About the role
Under general supervision of the Administrative Director, assigned manager or designee, and in collaboration with physicians and other care providers, you provide secretarial and administrative support to one or more individuals in a clinical environment. Utilizing specific knowledge of medical terminology, you serve as a frontline representative of BILH Primary Care, exercising the highest standards of customer service in all interactions with patients and staff. This dynamic clerical position represents the first impression of the office and influences the ultimate care of our patients while setting the tone for a positive patient experience.
Responsibilities
- Handle phone interactions with patients and staff
- Manage patient registration and scheduling
- Collect co-pays and assist with billing
- Make appointment confirmation calls
- Ensure patients receive the right care at the right time
Requirements
- High School Degree or GED
- Minimum of 1 year of experience in a high-volume customer service-related position
Skills
- Strong customer service skills
- Strong PC skills
- Effective written and verbal communication
- Ability to multitask
Pay
The base hourly wage range for this position is $20.00 - $26.92. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, and applicable shift differentials, call pay, premium pay, overtime pay, or other additional pay practices.
Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.