Medical Assistant II Gloucester Primary Care

About the Role

The Medical Assistant (MA II) plays a crucial role in delivering high-quality, safe clinical care under the supervision of a designated supervisor and in collaboration with a clinical overseer. This position involves assisting with patient care and operational flow, acting as a team lead, resolving issues, and triaging problems. The MA II serves as an EPIC expert, mentor, and preceptor to other Medical Assistants, while also supporting special projects and quality initiatives. Responsibilities include enhancing patient satisfaction, improving provider efficiency, coordinating daily schedules, managing same-day additions, and ensuring exam rooms are properly supplied.

Responsibilities

• Advanced Epic Knowledge
  • Acts as the first point of contact for basic Epic-related questions from Medical Assistants and clinical staff.
  • Assists with troubleshooting Epic-related issues using documented best practices.
  • Serves as a first-level practice resource for day-to-day process questions and new initiatives.
  • Proactively problem-solves basic issues and escalates as needed.
  • Accepts assignments/projects to maintain regulatory compliance and improve quality processes.
  • Precepts new Medical Assistants, facilitating orientation and tracking completion of activities.
  • Mentors and trains new staff on practice policies and procedures.
• Clinical/Direct Patient Care
  • Greets, identifies, transports, and/or escorts patients to exam rooms.
  • Accurately obtains and documents all elements of the MA rooming standards in the EHR.
  • Prepares patients for examination by documenting chief complaints, symptoms, medication history, allergies, smoking history, and vital signs (height, weight, blood pressure, pulse, respiration, temperature).
  • Alerts providers when patients are ready and communicates pertinent clinical information, including abnormal vital signs or safety concerns.
  • Assists providers with patient visits, including preparing equipment, instruments, and supplies.
  • Provides patient instructions for diagnostic tests and procedures after provider education.
  • Prepares and labels specimens for transport, including blood (phlebotomy), urine, stool, and other samples.
  • Performs specimen testing as necessary, including:
    • Finger stick blood sugar tests
    • Rapid strep testing
    • UCGs (pregnancy tests)
    • Urine microalbumin tests
    • Glycohemoglobin A1C
    • Protime
  • Assists with procedures such as throat cultures, PAP smears, wound cultures, biopsies, and joint injections.
  • Performs electrocardiograms, spirometries, monofilament testing, vision and hearing testing, and wound care.
  • Administers immunizations and injections based on written provider orders (as allowed by practice license).
  • Performs phlebotomy procedures (backup to phlebotomist).
  • Documents testing and results per practice protocol.
• Operational and Workflow Management
  • Develops, follows, and sustains workflows, standard work, policies, and procedures.
  • Collaborates with providers to coordinate daily needs and schedules.
  • Reviews provider schedules to anticipate patient, provider, and appointment needs.
  • Manages same-day schedule additions and communicates delays to patients.
  • Ensures exam rooms are properly supplied and supports completion of patient forms.

Requirements

• High School Diploma or equivalent required.
• Medical Assistant Certification (AAMA, CCMA, RMA, NCMA) required upon promotion and maintained.
• Basic Life Support (BLS) certification through the American Heart Association required.
• Acts as a team lead, resolving issues and triaging problems.
• Serves as an EPIC expert and mentor to other Medical Assistants.

Pay

The base hourly pay range for this position is $22.05 - $29.68. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, geography, job responsibilities, and other applicable factors permissible by law. Additional compensation may include shift differentials, call pay, premium pay, overtime pay, and other pay practices as applicable.

Additional Information

As a condition of employment, all staff are required to be vaccinated against influenza (flu). Beth Israel Lahey Health is an equal opportunity employer and values diversity, including veterans and individuals with disabilities.