Receptionist Full Time

About the role

In keeping with our organization’s goal of improving the lives of the Residents we serve, the Receptionist is responsible for providing superior customer service by acting as the first point of contact for all visitors to the facility. The Receptionist will be responsible for answering incoming calls, directing calls to the appropriate persons and mail distribution. The Receptionist also supports multiple departments by providing general office/clerical support.

Responsibilities

• Operate multiline telephone and paging system
• Answer incoming calls, determine the nature of the call and route the call to the appropriate party
• Locate personnel by using overhead paging system
• Greet and direct all visitors to the facility, ensure that all visitors sign-in and refuse visitor’s entry to the facility if needed
• Report suspicious behavior to the supervisor on duty
• Respond to inquiries regarding job openings and distribute job applications to prospective employees
• Receive, sort and forward incoming mail
• Coordinate the pick-up and delivery of express mail services
• Report all resident and Resident concerns to the appropriate department head
• Maintain a list of all Residents by name and room number, staff extension numbers and key personnel
• Handle sensitive information regarding Residents and other facility matters with professionalism and confidentiality
• Work in an organized fashion and keep lobby and workstation clean and free of hazards at all times
• Report all hazardous conditions, damaged equipment and supply issues to the supervisor
• Communicate and interact effectively and tactfully with Residents/residents, visitors, families, peers and supervisors
• Attend and participate in departmental meetings and in-services as directed
• Respond to special requests made by residents, Residents and family members

Benefits

• New competitive wages
• New added bonuses and perks
• Employee discounts
• Employee engagement program
• Company swag
• University partnership/tuition assistance

Schedule

Full-time, Monday – Friday

Pay

New competitive wages