Receptionist - Full Time

About the Role

The Clinic Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front desk responsibilities including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering demographics and insurance information in the Electronic Health Record, and collecting time-of-service payments or past due balances.

Responsibilities

• Performs patient check-in and completes all steps to ensure an efficient admitting process in compliance with clinic and regulatory policies.
• Answers and directs phone calls appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts at time of service.
• Copies/scans patient access-related materials (e.g., ID, referrals, insurance cards) into the electronic medical record.
• Knows, understands, and incorporates the organization’s mission, vision, and values into daily practices.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certification obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
• Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
• High degree of confidentiality when handling patient information.
• Professional presence characterized by honesty, integrity, and the ability to inspire and motivate others.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.

Schedule

Full-time, 40 hours per week, day shift.