Receptionist - Full Time

Employment Type: Full time, Day Shift

About the role

The Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing front desk responsibilities including maintaining patient flow; scheduling appointments; handling phone calls; validating insurance eligibility; entering demographics, insurance, and other pertinent information in the Electronic Health Record and other systems; and determining and collecting time-of-service payments and/or past due balances at the time of appointment.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies.
• Answers phone calls and directs them appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copies/scans patient access-related hardcopy materials (e.g., ID, referrals, insurance cards) into the correct location in the electronic medical record.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Ability to read, write, and understand the English language, and communicate effectively with patients, visitors, and colleagues.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence characterized by honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system.