Receptionist Front Office - Urgent Care

Bargaining Unit: Outpatient Clinics - EA | Rate of Pay: $27.27/hour + DOE

About the role

Performs front office duties in order to maintain an efficient workflow for the practice.

Responsibilities

• Greets, receives visitors, determines nature of business, and directs as appropriate in a courteous and professional manner.
• Registers patients by obtaining and verifying accurate demographic and insurance information for billing.
• Enters data into the computer as needed to maintain office and patient records.
• Schedules and maintains appointments based on provider and service-specific requirements to ensure accurate schedules are maintained.
• Reviews physician daily schedules for appropriate visit lengths and types.
• Informs providers of scheduled procedures.
• Prints and updates schedules for all providers.
• Communicates to back office, provider, and Practice Lead significant schedule changes.
• Schedules ancillary tests per specific provider practice and/or assists patient in scheduling ancillary services including diagnostic imaging, lab, and transportation.
• Documents and follows up on no shows in accordance with No Show Policy.
• Makes appointment confirmation calls.
• Answers the phone within three rings.
• Answers questions within scope of practice, routes calls as appropriate or takes clear, detailed messages as needed.
• Retrieves voice mail messages, returns calls to answer questions within scope of practice or routes calls as appropriate.
• Provides first level of resolution with patients, involving Practice Lead for second level of resolution.
• Collects and posts payments, office co-pays, deductibles, and self-pay balances at time of service.
• Balances cash and completes daily cash reconciliation.
• Prepares daily deposit and reconciles collection report following protocol.
• Ensures accurate completion of medical record requests as assigned.
• Prepares charts for next day’s appointments.
• Handles flow of patient reports, and routes to appropriate practitioner for review and signatures.
• Obtains test results and records as requested by the medical provider.
• Accesses and maintains information in various electronic health records (EHR) systems as requested.
• Ensures downtime binders are maintained daily.
• Maintains proficiency with practice management, EHR, hospital registration, and results retrieval systems.
• Provides general office support including retrieving, opening and distributing mail per office protocol; making photocopies, faxing and mailing documents.
• Works closely with Practice Leads on processes/procedures including training of staff as needed.
• Assists with maintenance of cleanliness of office and waiting area.
• Maintains par levels of all forms and office supplies and report any deficiencies to Practice Lead.
• Assumes opening and closing duties as needed.
• Works as part of implementation team for any project within the MSC as directed.
• Demonstrates System Values in performance and behavior.
• Complies with System policies and procedures.
• Other duties as may be assigned.

Requirements

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• No supervisory responsibilities.

Qualifications

• 6 months to 1 year of related experience.
• Proficient in Microsoft Outlook.