Receptionist - Family Medicine - PRN

About the Role

The Clinic Receptionist greets and welcomes patients and visitors to the clinic, demonstrating strong interpersonal skills and a professional demeanor. They manage front desk responsibilities including maintaining patient flow, scheduling appointments, handling phone calls, validating insurance eligibility, entering patient information into the Electronic Health Record, and collecting time-of-service payments or past due balances.

Responsibilities

• Performs patient check-in and ensures the admitting process is efficient and compliant with clinic and regulatory policies.
• Answers and directs phone calls appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information, collecting copays and deductible amounts at the time of service.
• Copies/scans patient-related documents (e.g., ID, referrals, insurance cards) into the electronic medical record.
• Adheres to Trinity Health’s Mission, Vision, and Values in all behaviors, practices, and decisions.

Requirements

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certification obtained within three months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to the population served within three months of hire.
• Ability to read, write, and understand English, and communicate effectively with patients, visitors, and colleagues.
• High degree of confidentiality when handling patient information.
• Professional presence characterized by honesty, integrity, and the ability to inspire and motivate others.

Schedule

Part-time, PRN (scheduled as needed), day shift.

Benefits

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunities for growth throughout the system.