Receptionist - Evenings

About the role

The Receptionist is the first point of contact for residents, families, visitors, vendors, and staff at the skilled nursing facility. This role creates a welcoming and professional environment while ensuring the safety, security, and confidentiality of the facility. The Receptionist provides clerical and administrative support and plays a key role in communication and customer service.

Responsibilities

• Greet residents, family members, visitors, and vendors in a courteous and professional manner
• Answer and route incoming phone calls promptly and accurately
• Monitor and enforce visitor sign-in procedures in accordance with facility policy
• Communicate visitor arrivals to appropriate departments or staff
• Maintain resident and facility confidentiality in compliance with HIPAA regulations
• Provide general information regarding facility services, visiting hours, and policies
• Assist with clerical tasks such as copying, filing, data entry, and correspondence
• Notify appropriate personnel of emergencies, concerns, or unusual situations
• Maintain cleanliness and organization of the reception area
• Take photos of all new admissions and enter them into the electronic medical record

Requirements

• High school diploma or GED required
• Strong communication and interpersonal skills
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with basic office equipment and computer applications (phones, fax, copier, email)
• Professional appearance and demeanor

Skills

• Strong customer service orientation with compassion and patience
• Ability to maintain confidentiality and exercise discretion
• Dependability, punctuality, and reliability
• Ability to work independently and as part of a team

Physical Requirements

• Ability to sit or stand for extended periods
• Ability to communicate effectively in person and by telephone

Work Environment

Skilled nursing and long-term care facility with frequent interaction with residents, families, staff, and the public.