Receptionist EMPACT

What You’ll Do

This Receptionist (Outpatient Services Support Specialist) role requires an outgoing, dependable, detail-oriented, and resourceful person. We need a front office representative with previous experience in an outpatient behavioral health setting, doctor's office or similar environment that can represent our agency professionally, and treat our clients with respect and in a caring manner.

• Answering a multiple-line phone system
• Scheduling appointments
• Greeting clients
• Performing other clerical duties

Essential Responsibilities

Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all persons regardless of age, race, creed, gender, or sexual orientation.

Maintain professional conduct consistent with ethical professional practice and the policies and procedures of the agency.

Maintain a professional demeanor and positive working relationships with internal and external team members, stakeholders, and community and business partners.

If driving while on agency time or on agency business, a valid Arizona driver's license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier are required.

Shift

Mon-Thur. 10am to 7pm and Friday from 8am to 5pm

What You’ll Provide

• Must have a minimum of a High School education (diploma) or GED.
• CNA or MA preferred but not mandatory.
• Two years of related experience is required.
• Excellent communication and customer service skills.
• Ability to multitask.
• Intermediate typing skills.
• Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills.
• Detail-oriented.
• Telephone skills and knowledge of privacy laws.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information.

Must Have

• Must have a minimum of a High School education (diploma) or GED.
• CNA or MA preferred but not mandatory.
• Two years of related experience is required.
• Excellent communication and customer service skills.
• Ability to multitask.
• Intermediate typing skills.
• Strong computer skills; proficient with MS Office Suite (Word, Excel, Outlook).
• Strong interpersonal skills.
• Detail-oriented.
• Telephone skills and knowledge of privacy laws.
• Knowledge of the Health Insurance Portability and Accountability Act (HIPAA) and maintaining the confidentiality of protected health information.

What We'll Offer (Full-time employees)

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retailment Allowance
• Company-paid Life/AD&D and Long-term Disability
• Voluntary additional Life and Short-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care Assistance
• Pet Insurance and much more!

Employment Information

EMPACT-SPC is licensed by the Arizona Department of Health Services and accredited by the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF).

EMPACT-SPC/La Frontera Arizona provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

All employees of EMPACT-SPC and La Frontera Arizona are employees "at will" as that term is understood in the State of Arizona. This means that employment may be terminated at any time without prior notice and for no stated reason.

EMPACT-SPC/La Frontera Arizona reserves the right to modify position descriptions as needed and without notice.