Receptionist- Customer Service Center

Job Description The Receptionist serves as the first point of contact for customers, visitors, vendors, and internal staff. This role is responsible for managing front desk operations, handling incoming calls, coordinating package and document distribution, and ensuring a professional, organized, and secure reception environment. The Receptionist plays a key role in supporting daily operations by facilitating communication across departments and delivering a positive customer experience. Starting Rate: Minimum: $13.00/hr. - Midpoint: $17.00/hr. Retention Bonus: $1000.00 Applicants are required to be eligible to lawfully work in the United States immediately. This position is not available for H1-B visa sponsorship. Key Responsibilities Greet and welcome customers, visitors, and vendors in a professional and courteous mannerCheck in customers and direct them to appropriate Customer Service Center (CSC) areas for assistanceAnswer and manage incoming calls on the main telephone line, determine caller needs, and route calls appropriatelyUtilize internal directories to connect callers with the correct departments or personnelReceive, log, and distribute incoming deliveries, and packagesEnsure all packages and documents are secured and tracked until picked up by the intended recipientObtain signatures upon package pickup and maintain accurate distribution recordsCoordinate with internal departments to notify staff of visitor arrivals and deliveriesMaintain organization and security of the storage areaMonitor and replenish office and reception supplies; place orders as neededSupport communication between front desk, operations, and administrative teamsEnsure compliance with company policies related to security, package handling, and visitor managementProvide general administrative support as needed Knowledge, Skills, And Abilities Strong customer service and interpersonal skills with a professional demeanorExcellent verbal communication and phone etiquetteAbility to multitask and manage a high-volume, fast-paced front desk environmentStrong organizational skills and attention to detailAbility to handle sensitive information with discretion and professionalismBasic problem-solving skills and ability to think quickly in dynamic situationsProficiency in Microsoft Office and standard office equipment (phones, copiers, etc.)Ability to work collaboratively across departments Qualifications High school diploma or equivalent required1–3 years of experience in a receptionist, administrative, or customer-facing roleExperience handling multi-line phone systems and front desk operationsBasic computer proficiency and data entry experience Preferred Qualifications Experience in a high-volume customer service environmentExperience in transportation, tolling, or public service industriesBilingual (English/Spanish) a plusFamiliarity with office supply management and vendor coordination NTTA is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status.