Receptionist | Customer Care Associate

Key Responsibilities

• Greet and welcome visitors and customers
• Answer and direct incoming calls to the appropriate departments
• Communicate with facilities department to maintain our corporate office
• Oversee the cleanliness, organization, and overall appearance of the office and kitchen areas by monitoring supplies, restocking as needed, coordinating cleaning services, and ensuring common areas are welcoming and well-maintained for employees and visitors
• Reconcile monthly expenses for the customer care department
• Manage mail distribution
• Organize meetings, schedule facility tours, room setup, and order lunches
• Handle customer inquiries and provide information about products and services
• Monitor the customer care email box, route messages to the right teammates, and follow up as needed
• Process and track customer orders to ensure timely and accurate delivery
• Set up new customers in our systems and help keep customer information accurate and up to date

Qualifications

• A high school diploma or equivalent
• Additional education/certification in office administration is a plus
• Proven experience as a receptionist, customer service representative, or similar role
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong organizational and multitasking abilities
• Friendly and professional demeanor
• Ability to handle sensitive and confidential information with discretion
• Customer-focused with a proactive approach to problem-solving

Benefits

• Medical
• Dental
• Vision
• Life
• Disability
• 401k (Roth and traditional) with a generous match
• Tuition reimbursement and career development and training opportunities
• LinkedIn Learning subscriptions
• Paid parental leave program
• Electric vehicle incentives
• Paid volunteer time
• Generous PTO
• Paid holidays
• Paid winter break between Christmas and New Years
• Discretionary bonus

Schedule

Our business hours are 8 am to 5 pm Monday through Friday.

Location

This is a fully onsite role in St. Charles, Illinois.

About the Role

We're a dynamic, customer-loving team, and we take our work seriously (while keeping the vibe friendly and welcoming).

Company Information

We are Clarke, a privately held global environmental products and services company. For over 80 years, we've helped make communities around the world more livable, safe, and comfortable by delivering environmentally responsible public health mosquito control. Our services help prevent disease and reduce nuisances. Our customers range from local governments to commercial and residential groups, plus international institutions such as UNICEF and U.S. AID. Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and a drug free workplace.

Salary

$22.00 per hour