RECEPTIONIST - Crossroads Family Medicine

About the Role

Greets patients and registers them with current, accurate demographic information. Schedules future appointments and assists the Nurse Practitioner with office duties. Serves as liaison with professional billing service. Responsible for efficient administration of office operations.

Responsibilities

• Provides excellent service to customers following core values, customer service standards, and behavioral expectations.
• Maintains confidentiality according to HIPAA guidelines.
• Answers telephones, triages messages, and schedules patient appointments/referrals.
• Performs patient "check in" process, including registering new patients and updating demographic and insurance information.
• Performs patient "check out" process, including collection of payments.
• Assists patients and responds to requests for assistance and information in a professional manner.
• Creates, updates, and maintains medical records per clinic policies.
• Assists with end-of-day/month reconciliation and financials for the practice/clinic.
• Contacts responsible party of non-insured patients to evaluate financial status.
• Audits patient accounts for proper charges and uniform billing revenue coding.
• Analyzes requests for review or reconsideration when payment is inadequate or inappropriate.
• Follows up on internal/external inquiries; initiates adjustment claims when applicable.
• Collaborates with administrator and billing department for resolutions of accounts.
• Revises and maintains financial records mandated by facility policy.
• Prepares account information for litigation and provides supportive documentation for claims management.
• Assists with specialized insurance forms.
• Creates a work environment that promotes safety for patients, staff, and customers.
• Reports any safety concerns or near misses on the appropriate report form.
• Serves as backup for other office staff as needed.
• Expands and maintains professional knowledge/skills through continuing education.
• Responds to all environmental safety factors.
• Provides team support to staff.
• Attends required meetings, serves on committees as requested, and assists with special projects.
• Participates in performance improvement activities.
• Interacts with patients and team members with a focus on service excellence and clinic values.
• Projects a courteous and professional demeanor.
• Remains current with and adheres to all clinic policies, standards of conduct, and regulatory guidelines.
• Compiles and maintains practice/clinic logs, records, reports, and stats as assigned.
• Maintains a clean and orderly work area.
• Performs other duties as assigned.

Requirements

Physical and Mental Requirements

• Must be sufficiently mobile to access multiple data sources.
• Ability to evaluate problem situations, multiple alternative scenarios, and come to independent conclusions.
• Ability to communicate effectively and efficiently with patients, peers, superiors, and others.
• Ability to establish and maintain effective working relations with a diversified group of people.
• Ability to exercise initiative, good judgment, and discretion; decision-making abilities.
• Ability to manage time and energies in an efficient, effective manner.
• Ability to prioritize assignments, cope with diversity and complexity, and reduce complex notices to simple terms.
• Clinical perception to proofread materials, index/file documents, and organize office operations.
• Precision and attention to detail, skills to handle multiple assignments, and accurate medical computations.
• Ability to work under stressful and/or emergency/crisis situations with high concentration and energy levels.
• Normal range of hearing, vision, and manual dexterity.
• Ability to sit or stand for long periods; some stooping and bending required.
• Ability to occasionally lift and transport items (e.g., files, supplies) weighing up to 50 pounds.
• Skills in gathering information, interpreting needs, and preparing recommendations relating to professional billing requirements.

Education and Experience

• High school diploma or equivalency required.
• One year of office experience including phones and typing, or an equivalent combination of educational experience.
• Medical office setting experience preferred.
• Preferred knowledge in ICD-9 and CPT coding.

Skills and Knowledge

• Skills in mathematical calculations and understanding of financial analysis terms; basic financial skills.
• Knowledge of healthcare administration and medical terminology is desirable.
• Strong organizational skills.
• Proficiency in computer skills and office equipment operations, with ability to learn new software applications.