Receptionist - Chesapeake Animal Hospital

About the role

Welcome to Chesapeake Animal Hospital, a cornerstone of veterinary excellence in Chesapeake, Virginia, serving the community since 1986. Our commitment is to comprehensive small animal care, including advanced surgical procedures, comprehensive testing, diagnostics, and urgent and emergency services. The local community recognizes this dedication, evidenced by our exceptional 4.9-star Google rating. When you join us, you are joining a dedicated team committed to providing complete and quality healthcare where we treat every pet like our own. This is an opportunity for you to do your best work alongside collaborative teammates in a highly trusted environment. While we foster a close-knit local culture, you benefit from the broader support of a leading veterinary network dedicated to your professional journey. We believe in investing in every teammate’s long-term success.

Responsibilities

• Manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody compassion and empathy, demonstrating empathy and respect in every situation and treating each pet like your own.

Requirements

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred.
• A flexible schedule, including some weekends and holidays, is required.

Qualifications

• Competitive compensation based on experience and role.
• Comprehensive benefits package including Medical, Dental, Vision insurance, Employee Assistance Program (EAP), 401k retirement options, Life Insurance, and Disability coverage.
• Opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.
• Discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Skills

• Excellent communication skills.
• Organizational skills.
• Collaborative and team-oriented mindset.
• Experience with veterinary software (preferred).

Benefits

• Comprehensive health and wellbeing benefits including Medical, Dental, and Vision insurance.
• Employee Assistance Program (EAP) for all teammates.
• Retirement planning with 401k options.
• Additional financial protection benefits like Life Insurance and Disability coverage.
• Discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

Pay

Competitive hourly rate or salary based on your experience and role.

Schedule

A flexible schedule, including some weekends and holidays, is required.