Receptionist/Cashier

About the role

Mike Savoie Chevrolet is a third-generation family-owned dealership established in 1966. Located at 1900 West Maple Road, Troy, MI, we are one of the fastest-growing dealerships in the Metro Detroit area. We prioritize doing the right thing for both our customers and our employees, fostering a supportive and growth-oriented environment.

Responsibilities

- Promptly identify customer needs and direct them to the appropriate staff member - Maintain a friendly, professional, and courteous attitude towards all customers and employees - Answer incoming dealership phone calls and direct customers to the correct departments - Operate a high-volume multi-line telephone system and transfer callers to the appropriate personnel - Notify the appropriate person when a customer is waiting and introduce the customer appropriately - Work collaboratively with the sales team - Maintain showroom refreshments - Receive cash, checks, and credit card payments from customers - Accurately make change for cash payments - Handle customer complaints with integrity, poise, and refer customers to the appropriate individual for further assistance - Perform general administrative duties such as filing, faxing, and data entry - Complete IRS/FinCEN Form 8300 for cash payments exceeding $10,000

Qualifications

- Superior customer service skills - Professional phone etiquette - Excellent listening and communication skills, outgoing, and positive personality - Punctuality and ability to handle flexible schedules and dynamic work environments - Ability to multitask and manage multiple tasks simultaneously - Proficiency in handling high-volume, multi-line phone systems - High school diploma or GED (preferred) - Previous dealership or retail receptionist experience (preferred) - Professional appearance and eagerness to improve in all areas