Receptionist - Business Development Center

About the role

Courtesy Automotive Group is a family-owned and operated business since 1955. At Courtesy, we are more than just a dealership - we are a trusted automotive partner dedicated to providing an exceptional experience to our customers. With a proud legacy spanning several decades, we are committed to delivering excellence in every aspect of the automotive journey. We believe in transparency, customer satisfaction, and fostering a positive environment for both our team members and clients.

Key Responsibilities

• Answer incoming phone calls and emails promptly and professionally, directing inquiries to the appropriate department.
• Manage appointment updates for service departments to ensure efficiency and maximize customer satisfaction.
• Conduct outbound follow-up calls, assist service advisors in relaying information to customers, and follow up on missed appointments.
• Maintain accurate customer records in the dealership's CRM system.
• Provide information to customers regarding dealership services, promotions, and events.
• Collaborate with service managers and service teams to support customer needs and optimize operations.
• Perform general administrative tasks such as filing, data entry, and maintaining an organized front desk area.

Qualifications

• Bilingual skills (Spanish/English) are preferred but not required.
• A high school diploma or equivalent required.
• Previous receptionist or customer service experience, preferably in an automotive setting, is a plus.
• Strong communication skills (verbal and written) and a customer-oriented attitude.
• Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritize in a fast-paced environment.
• A professional appearance and demeanor.

What We Offer

• Competitive compensation.
• Paid time off.
• Employee discounts.
• Comprehensive benefits such as health, dental, and vision insurance.
• Company-sponsored life insurance.
• 401(k) retirement savings plan.
• Opportunities for career growth and advancement.
• A values-driven culture built on professionalism, integrity, and a fun family atmosphere.

Apply With Us

If you are ready for a rewarding career and opportunities for career growth and advancement, then consider joining the Courtesy Automotive Group family. Be a part of a winning team and outstanding culture, apply with us today. We hire the best and brightest from all races, nationalities, and sexes. We don’t make decisions based on any protected characteristic.